Can't upload photos for a new listing?

[dibidorgs]

Anyone else know how to resolve this please? I've cleared cache etc.. I use the ebay app. 

[kat@ebay · Accepted solution]

Hi @dibidorgs ,

Thank you for the post.

There was a technical issue with images loading and not displaying on listings yesterday evening. This was reported to tech who were working on the fix and it is now resolved. Photos are showing as normal on listings.

Thank you,

Kat

[dibidorgs]

Thanks very much for your reply.. Glad it's back to normal and i can start listing again. 

[starquality222]

I try to upload photos. After 1 hour, and 50 attempts, it uploaded 1 photo. This happens every time I want to list item. I used to be able to click on 24 photos, and they all uploaded instantly, but now, it is a half day saga of many hours of attempts just to get 1 or 2 photos. I hear many people have same problem, which puts us off listing items. Thanks.

[kat@ebay]

Hi @starquality222 ,

The original issue here with photos that was reported back in May was resolved.

Are you listing on the app or desktop? Do you get any error message when you try and upload more than 1 photo?  Does clearing your cache and cookies help to resolve it?

Thank you,

Kat

[petervanallen]

 Same here, recently been very slow to upload but tonight not a chance! (See pic)

[edwardian-dreams]

Try uploading just one photo

then two

then more

etsy was like this for me sometimes ,couldn’t handle too many photos at once 

[red357rose]

Hi

Same here I have prepared draft list and I just checked and try to make some photo background white and after just disappeared the photo and when try upload again from phone just says: something problem try later again. But the computer works only the telephone do this. 

[mcg-1400]

My photos from an iPhone are unable to load that’s today 

[xyz307xyz]

Some people are reporting photos are getting errors if the photo is not at least 500 pixels; on either height and width, since yesterday-ish.

[mcg-1400]

Yesterday it said technical issues
Today yes that’s the message that comes up
I hope it gets resolved quickly
Thank you

[mcg-1400]

Please can someone get this sorted

thanks 

[kat@ebay]

Hi @mcg-1400 ,

Thank you for your post.

Over the weekend some users reported needing to ensure their photos had resolution of 500 pixels and that it is now working ok.

Please see the photo requirements here which does include a minimum resolution requirement of 500 x 500 pixels.

Thank you,

Kat

[wyntersemporium]

Same here it’s saying 

Listing errors

Your photos are still uploading. Please wait a moment and try again.

been waiting more than a moment 15 mins for 5 photos 

[stampsnallsorts]

This issue has still not been resolved. I have just spoken to eBay Cs who informed me it was 1st reported on 5th September effecting a small number of sellers. Here we are on 20th September I and I find this. I have thousands of items to list but cannot do so until photos can be uploaded. I have just come back from holiday and find this. eBay is my sole source of income. The rep could not give me a fix date. I have stated that 2 weeks to fix this issue is unacceptable. NOT HAPPY

[mcg-1400]

Thank you so much for this message
Im pleased its not just me.
Its really bad
I hope it gets fixed very soon

[stampsnallsorts]

I believe I have found a work around. Try this it worked for me just now.

1 - Look in your ENDED LISTINGS that have NOT sold. 

2 - Click on RELIST then edit completely pictures can be uploaded to that listing and description / cats accordingly.

3 - When finished start listing. 

4 - In order to start a new listing CLICK ON LINKING - Create a similar listing. Keep using this for more listings.

NOTE Keep old unsold listings and use these later for further listings as required. I know not the proper way to do things but it worked. This is the 1st listing I have manged to list in 2 weeks. See

https://www.ebay.co.uk/itm/317310872781

[qed2k02]

it's now 21.9.25 and this issue still hasn't been resolved. 

[kat@ebay]

Hi All,

A new ticket was opened with tech for this issue this month and is currently being worked on to resolve. I will add newer posters who are experiencing the issue to the ticket. Once there is further updates from tech I will update the thread.

Thank you,

Kat

[andrewr1959]

When is this going to be resolved? Still having issues loading photos. It really should be a basic function that just works