on 18-06-2017 10:57 PM
I recently sold a pair of 'used' shoes that I considered to be in 'very good condition'; there were just a few scuff marks at the front and back which I mentioned and illustrated in photographs. The soles were completely intact.
A week after they had been received, the buyer sent me a photo of badly cracked soles of the shoes I apparently sold her and said this happened after wearing only once.
However, she did admit that she had a pair of the same shoes which she had previously worn to bits, which is why she purchased my shoes; as a replacement.
Although there is a slight chance that she is telling the truth (after all, the shoes were not new), I find it hard to believe.
Should I assume my customer is telling the truth and process a refund? She hasn't asked for one yet but I am expecting her to.