Community Member
Posts: 11
Registered: ‎11-04-2014
Accepted Solution
Do I need to refund after 5 months ?

Hello helpful people, I wonder could you give me some advice please ? ........Buyer paid £19.50 plus recorded postage at cost for a leather purse  on  19/11/17 (posted next day)... today, almost 5 months later she has complained that after 3 months of use the purse ' has spit ' - photo sent shows fabric lining to internal zipped compartment has pulled away from top edge - feedback on receipt ' As described - thank you' - I was going to refund, but on checking her feedback, she appears to be unhappy about alot of her purchases ! Can I decline politely to refund as 'damage' shown would not be that unusual after presumably daily use over 5 months ? .....The purse was brand new with all packaging - Many thanks x

Accepted Solution
Community Member
Posts: 31,774
Registered: ‎15-07-2007
Answered
in reply to correctdiagonal
Too late for her to leave fb, but add to your blocked bidders list just in case she tries to buy something else with the intention of getting back at you.
Other Answers: 1
Community Member
Posts: 41,947
Registered: ‎04-06-2008
Answered
in reply to correctdiagonal

 

Decline it on the basis that the buyer has had, and been using, the purse for 5 months.