Ok I have had an account for many years. I feel like eBay are strangling me. This year has been my worse for defects (only me and 4 kids and letting eBay deal with customers during lock down..and .i dont scam my customers.).but my Defects on my account have caught up with me.... Basically a few customers had some items arrive damaged ...(parcel force like to stamp on parcels ...footprints to prove it!!!) Customer opens a returns case...! but customers want replacements, I send replacements with new tracking (put into ebays system) and ask them to close case. They (customer) messages me through eBay messages to say they are happy!!!! and what happens i think i am now covered ,resolution is open as said customer hasn't closed it. EBAY REFUND CUSTOMER. so,customer has Damaged item, replacement item as well as refunded by eBay. This has happened more than once and all i have had from the eBay community is "do not replace item" ....customers know i have more stock and will leave negative feedback. Great, so after paying £k in fees i am down to £133 a month ...and they just dont care!! AND YES THE BIG TALKERS ON HERE DO WORK FOR eBay!
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