my payments are not appearing in my PayPal even though eBay is confirming that they are paid , help?

[deni_dona]

Hello 

I've sold two items 

eBay has confirmed the payments but they are not appearing in my PayPal 

please help 

[pixiesen2012]

if you have been moved over to managed payments the money won't appear in your paypal account, ebay will pay it into your bank account,

go to the seller hub and click on the payments tab to see your payments

if you haven't been moved to managed payments

click on 'sell similar' to see what email address is in the payment field

then if it is an email account you can still use, log into your paypal account and add it to your profile,

you will need to confirm the email address and the money will appear

if it is an address you can no longer access you need to apologise to the buyers and ask them to cancel the payment through their paypal account

then you can send them an invoice from your paypal account