15-07-2020 4:57 PM
Hi there,
Recently I had a bid cancellation just few hours before the end of my listing. The reason given was 'Wrong amount entered'. It happens that they entered £2, just 1p up of the starting bid. The buyes had asked about the sizing just few mnutes before retracting her bid. Honestly I'm really disappointed. This is not fair. Can I do something or make a complain to ebay for unfair bid cancellation?? Many thanks in advance.
EBay's rule - largely ignored by buyers - is that if a bid is retracted because the wrong amount was entered, a corrected bid must then be placed. Invalid bid retractions are reportable to eBay.
However, as has been said, it's far better to have a bid retraction than a buyer who invents some fault to get a full refund at your expense, with you even having to send a prepaid return label if you want the item back.
If you think this isn't fair, just wait until you sell something valuable. Unfair is when the buyer returns a completely different item, and eBay says that as they never see the item they don't know who has the valid case - but makes you refund the buyer anyway.
EBay has become a very risky place to sell things. A £2 bid retraction barely even registers on the scale of unfairness to sellers.
Why are you disappointed? The alternative could have been a sale and then a complaint of item not as described and you end up down two lots of postage fees.
They did wrong, they should have rebid with the right amount, but it could have been worse.