Should I do a partial refund?

[r.w988]

I have just sold a purse to someone which I described as being brown. The buyer is claiming that it is oxblood (which I think it technically could be) but I don't think my description is wrong from looking at the original website. They have requested a partial refund but I think it is clear from the photos that it was the darker colour. What should I do?

[rusticrye]

You can either work out a partial refund that's acceptable to both of you, or you can tell her to open a return request and to return for a full refund. If she opens one for not as described, the return cost will be yours, of course.

I personally would offer return for refund only, as I don't see how a partial refund could make the colour any more acceptable. She's clearly happy to use it, isn't she, or she'd have requested a return.  But the choice is yours. No-one can make that decision for you.

@r.w988