I forgot to remove my listings off Ebay before the lockdown and a Buyer purchased an item from me and paid via PayPal. I messaged the Buyer back immediately, saying that the listing was on there in error and he would get a full refund. I cancelled the order (however no contact from Buyer yet and no cancellation from their end). I tried to refund the buyer in full on PayPal however I didn't have enough funds so had to transfer some money from my bank account into my PayPal which took a few days (I know, ridiculous!). I was then able to refund the Buyer in full via PayPal. The funds have gone from my PayPal account (confirmed) however I got a message from Ebay saying the Refund failed: "You approved a refund request, but there was a problem issuing a refund from your payment account to the buyer. Please contact your payment provider so they can help resolve the problem quickly." I checked with PayPal and it confirms in my account balance that the money has been refunded. No way of contacting Ebay or PayPal during this lockdown which is a nightmare! The Buyer then contacted me saying they got the same message however they did not cancel the order? I messaged them back to confirm order was cancelled and i refunded them via PayPal and I would be grateful if they can check if they have received the funds back, no reply as yet. I am unsure what to do next!
