Protecting myself with expensive item

[summer-man]

Update: Ok so the buyer has now paid (ebay has taken a very substantial amount including international fees which makes me feel a bit miffed because it's supposed to be collection only) but saying he cannot find a collection code and wants to send a friend in the UK to collect, i'm really unsure what to do

Hi all,

I've sold an expensive item on bidding through my business account (£3500)

This was a collection only item as it's big and bulky

The buyer appears to be in the states but has a UK shipping address (It's a courier warehouse) and saying he will have it collected and shipped

I feel very uneasy about this, i've said it would be at his own risk but would ebay honour that? I would also need his six digit collection code, could he still then go on to make a claim if it's damaged during shipping? I'd normally take a punt but a lot of money at stake on this one

As a side note, i'm part of the new managed payments system as a business, do ebay only charge the ten percent final fee now paypal has gone? Or also take a percentage of the payment as well?

Many thanks

Sam

[john1297576]

In theory if buyer arranges collection it is their responsibility, but can you trust ebay.

• Buyer's remorse or any reason other than not receiving an item or receiving an item that isn't as described in the listing (see the seller's return policy for returns options). Please note - if the seller promises returns or refunds in the listing description but fails to deliver this promise, the listing as a whole will be treated as being "Not as Described" and treated in accordance with the eBay Money Back Guarantee for this purpose
• Transactions paid with any offline payment methods (examples: cash, money/postal orders, bank transfers, escrow services)
• Duplicate claims through other resolution methods
• Items sent to another address after original delivery, or when a buyer uses a freight forwarder. Exceptions include eBay shipping programmes such as the Global Shipping Programme and eBay international standard delivery
• Vehicles, Real Estate, Business & Websites for Sale, Digital Content, Intangible Goods, Classified Ads, Services, and some Business Equipment categories
• Items damaged during collection
• Collection items damaged during shipment when shipment arranged by the buyer
• Items collected by a third party on behalf of the buyer
• Items not collected by the buyer

Read the money back guarantee for yourself, but these arewhat is not covered, the bottom 3 arewhat you would be relying on.

Managed Payments, not being on them yet, I am not able to read details, but instead of Paypal making a charge, ebay do plus the normal fees. I understand that total is about the same as before. 

[summer-man]

Thanks John, yes my worry is whether to trust ebay and hope they stand by the agreement i have with the buyer!

Re managed payments, ah ok I was thinking they were improving it by getting rid of paypal fees but I should have guessed there would be a catch!

Many thanks

[summer-man]

Part of me feels I should cancel because I feel so unsure but not sure if i'm within my right to do so

[summer-man]

Ok so the buyer has now paid (ebay has taken a very substantial amount including international fees which makes me feel a bit miffed because it's supposed to be collection only) but saying he cannot find a collection code and wants to send a friend in the UK to collect, i'm really unsure what to do