Different address on ebay then paypal? who should the parcel go to

[annm0973_l2amgg]

I have an excellent rating for buying/selling on ebay as does the lady I'm having the disagreement with.  I sent a dress she bought from me to the address supplied by ebay when they informed me the item had sold.  Turns out there was a different address (and apparently the current one) on paypal.   God knows where the parcel is, all this only happened a week ago and I always print my own address on all packages.  Problem is this lady has just asked that I give her a refund. I've kept it friendly and told her to raise a claim with ebay.  I suggested she go to her previous addressmto see if the parcel is there??   I have heard that ebay always take the side of the buyer and if this is true then I want you to be aware of my "side of the story".

[rusticrye]

As others have pointed out, you are at fault here, because you shipped to the wrong address. You will have to refund the buyer in full.

In case you're still not clear as to why you're at fault:

Ebay's order confirmation email contains the buyer's Ebay-registered address, and Ebay specifically tell you that that it is not the shipping address (or confirmation of payment) and to wait for payment confirmation before shipping - have a read next time you receive one (better late than never!).

The shipping address is on the PayPal payment confirmation email. And PayPal specifically tell you that that is where you must ship to, or you will lose seller protection. Again, have a read next time you receive one. Buyers can arrange to have items sent direct to friends and family, and often do.

The parcel may have been delivered, or the resident at her previous address may have refused it. If the latter, it will eventually be returned to you if you included a return address on or in the package. That is the best you can hope for.

@annm0973_l2amgg 

[annm0973_l2amgg]

Messages received, thank you. No more comments please as all is now well.