Buyer not paid so I cancelled

[mrstoomanypennies]

Hi, 

My buyer with zero feedback did not pay or reply to me. I then camclled their order abd if the likited options chose "at buyers request", I now relaise that I should have gone the "unpaid" route but now I cannot do that as there is no way to undo the cancellation.

I would like to contact ebaycuatomer services o rectify the issue. Is there anyway to contact them? 

My fear is that the fraudulent buyer will claim they paid and ebay will automatically refund them under the payment guarantee and then chase me for the money.

The reasin for my suspicious is that it happened to me before many years ago when a buyer provided the wrong address to a large office block. The item was lost and even though it was signed for  on receipt and royal mail provided the signature as evidence, ebay still went ahead and refunded the buyer and chased me for the money. 

[redwick1]

You are right you should have done a non payment dispute

Now you have cancelled the sale you can not change that

If it was cancelled properly then they should not be able to open a not received dispute.

You should not have lost the case previously if the item was delivered and signed to to the address the buyer chose when they paid

I dont know why that happened but you should have won.

I dont think I would be contacting CS as you chose the wrong reason to cancel

That could go against you if the buyer reports you