Buyer asks to change shipping address

[8***]

Hello, 

A buyer has bought an item from me.

He is now asking me to not ship to his regular Ebay domestic address, but to change the shipping address to his domestic residence address (which he gave me in his message).

Is there anything I should know about to do so?

Thanks!

[**peaseblossom** · Accepted solution]

You will lose seller protection.  If it's only a few £s you might want to risk it but any more than that either send to the address on the payment and buyer has to get it from there.   Or cancel transaction via More Actions, far right of the item on your sold list > Cancel order > Something wrong with buyer's address.  

After that it's up to you if you want to relist for them to buy again, this time with the other address on the payment, or put them on your blocked bidder list and leave it at that.

[rusticrye]

You will lose seller protection unless you ship to the address the buyer provided at checkout. The buying account may have been hacked or otherwise fraudulently used, hence the request to send the item to a different address. 

Bear in mind too that should an Unauthorised Account Use claim be opened against you, you will lose - because you will have no proof of posting receipt proving dispatch to the account holder's registered address. You would lose not only the item and your money, but you'd be charged a hefty admin fee by the payment processor too. I believe PayPal's fee is about £18.00. 

So shipping to a different address is not something I would recommend or ever do. I always cancel the transaction ('problem with buyer's address') and relist the item so that the buyer can buy again, this time using the correct address. No honest buyer will have a problem doing this. But the choice is yours, of course. 🙂

@8***