1st ever Negative Feedback as a seller and the feedback is 100% demonstratively untrue

[lessonsininternetmarketing]

Have been left my 1st ever Negative Feedback as a seller and the feedback is 100% demonstratively untrue.

My listing clearly stated that the goods would be dispatched in 2 business days and would be sent RM 1st class post (an untracked service)

Almost immediately after the sale (on a weekend) the buyer started repeatedly and aggresively messaging me demanding a tracking number.

After pointing out that the listing stated RM 1st class (untracked) she started a tirade saying that it IS  a tracked service...

I actually caved in as I didn't want any trouble and paid £7 extra to upgrade her to RM Next Day Special Delivery.

It was dispatched on the Tuesday after the weekend sale and signed for by her on Wednesday.

She left Negative feedback stating "Late Dispatch" & "Not tracked" both of which are downright provable lies.

I asked her to remove her comments as they are fabrications but she has refused to delete them.

Surely someone can't just write complete lies, wrecking my 100% feedback without any repercussions?

As far as I can see Ebay are just saying "tough....there's nothing we can do"

I'm not just going to "let it go" but before I go down legal routes I was wondering if there are any avenues via Ebay to explore before doing so.

Thanks

[tsmgmd]

Looked at the original listing which shows the item sold just before 18.00 on the 5th July..

But I cannot see on the listing where it shows dispatch within two business days..

All it shows is free P. P Fast and Free, and your buyer may not have understood that means within 3 business days. 

So I can only assume your buyer would expect the item to be sent on Monday.. 

As you have offered free postage possibly your buyer would assume that you would cover yourself and send the purchase using a fully tracked service that would protect you as a seller.