eBay Account Assurance?

[custom-giftsuk]

I logged in this morning to get an advertising flash, like you do normally for things like promoted listings etc... but it was for a programme I have never heard of before - eBay Account Assurance.

It says "Join our exlcusive programme* to help you avoid select account restrictions with support from our dedicated team"

Then there is an opt in now button.

I've never heard of this before and clicking on the Opt in now button just takes you back to seller hub.

Does anyone know anything about this? I have attached a screenshot showing this so I know I wasnt imagining it.

[devon_collectables]

I got the same email this morning but for me the Opt In button works.

Here's the blurb '

eBay Account Assurance is a new, invite-only programme, starting 7 January 2025 and running for 6 months. It has been developed in response to business sellers looking for a more involved role in testing and providing feedback on our compliance and support policies.

As you know, eBay is required to act on compliance and policy violations. With this programme, our goal is to provide valued sellers like you with additional support for select issues that may arise on your account, so that you can focus on your business. Your participation is crucial to us as we strive to build upon our seller-friendly platform.

1. Opt in the programme and provide your contact details.

2. During the programme, because of the trusted relationship we have with you, when select policy issues are identified, we’ll reach out to you instead of taking immediate action so that we can get the information we need to avoid any restrictions on your account. This relies on us being able to reach you within a 72 hour period.'

Doubt I'll participate as I seldom have problematic listings.

[roberts9713]

This is an interesting invitation!

I have talked with the ebay reprasentative during the Pro-Trader meetings (The meetings have actually been more useful than first imagined)

Reading the legislation on the compliance requirements - This is focussing on consumer products and as such the constant messaging to be compliant by the 13th December is a little bit more than scary.

Considering my case where I sell components ( 2k+ listings).........These are not products or consumer finished goods

There is no instruction manuals etc for a resistor or transistor....(Do Not Eat ??)

At the moment those higher up in ebay are pretty much winging it and dont know what to expect / how to go about this incoming change.

To me this invite looks like a good opportunity for sellers to:-

1. Protect their accounts from any automated actions by being part of the process of answering queries from Europe.

2. Help ebay with how to go about implementing the requirements sensibly by working through examples as they are raised and getting this right.

Looking forward to other views on this,  but I think participation by anyone invited to this is more than a sensible thing.

[devon_collectables]

The items I sell (vintage items and ephemera) are never going to be able to comply with the new rules come the 13th so I'm accepting that I won't be able to sell to Europe after that. Europe is not a big customer for me anyway so it shouldn't make much of a dent in my sales.

I can see that this initiative might benefit some however.

[trade-price-stamps-2015]

Hi, yes i got this too and i signed up, I am taking this at face value, It seems to be there to help through the next 6 month period for whatever reasons, I think transparency is the best policy, if there are changes that are going to need acting on il take all the free help i can get, no looking over my shoulder or worrying about what might happen sooner or later. I am in this for the long haul so its best to know where i stand amongst all the never ending changes and hopefully move along with them. All that said if at any time, for what ever reason i can no longer move forward with this business, its better to know sooner, rather than later to give me time to start something new or go  in a different direction.

[bojangled]

Despite my earlier post saying I wouldn’t sign up (due to the T&C and implementation of fees if they so decide) I have opted in. 
There’s lots of changes rumbling around and although my current inventory probably doesn’t benefit, things change fast in the current environment.

Jo