TAKEOFF20 Promotion - Invoicing / fee question

[kallzeh]

Hi all

I'm a new business seller and recently participated in my first side-wide promotion (TAKEOFF20) in which I made several sales, for which I believe the coupon is used. I have a few questions around this that I hope a more experienced seller can help me with:

1. How can you actually tell if someone used the coupon for a sale? It doesn't appear to me as a discount in the Order Details screen.

2. I'll have paid fees based on the pre-discount price, will eBay refund the fees based on the lower sale price?

3. When and how will I pay my 'share' of the discount?

Any help much appreciated. The available guidance on this matter seems to be quite poor and it's not something you can easily Google.

Thanks

Callum

[rainbowtrax]

I can't answer 1.

2. No, you pay fees on the full amount. Tbh, I think that's why they make it so complex in paying you the full amount then taking your share of the discount back at a later date. Doing it this way means you pay more in fees, as you've noticed. Most people don't notice.

3. They bill you and take it further down the line. Don't worry, they won't forget!

[valueaddedresource]

@kallzeh  you've hit on all the reasons why I typically do not recommend for sellers to take part in these eBay sale events.

1.) You can't tell if/when the coupon has been used. The buyer may receive the discount on their side but you will see the order come through at full price (because that's what you pay the fee on) and eBay provides absolutely no reporting for you to determine how many times the coupon was used, let alone which specific orders it was used on.

2.) You agreed to pay the fee on the full amount by signing up to be part of this promotion - there will be no refund to.

3.) eBay will invoice you one lump sum for what they say you owe as your portion of this promotion at a later date, typically ~60 days after the sale event ends.  Again, eBay does not provided any kind of breakdown or reporting to show how many sales had the coupon applied, let alone which sales they were - they will simply tell you that you owe a certain amount and you have to trust them that it is correct.

As you can see from all of that, there is absolutely no way for sellers to be able to determine Return On Investment (ROI) for participating in these event and no way to verify that eBay is charging you accurately for your portion.