Returns

[mmeusz123]

I offered a buyer a partial refund to keep the item, which he declined.  He has since changed his mind, and will accept my partial refund offer. 
problem is the option has now disappeared from the return details. How do I now refund him. Is there a way around it. 
thanks

[tressygirl]

Is  the return case still open?  The buyer has to close this,  then you can make the partial refund.

Once closed,  click on the order details >>  More Actions >>  Refund this item.  Be careful to enter the correct amount you wish to refund,  or you will refund the whole amount.

I think you may need a laptop / PC and try Chrome,  as this may not work on the app or mobile browser.

@mmeusz123 

[style_wise]

Tangential aside about the partial refunds...

I think you could avoid a lot of partial refunds, and Neutral Feedback, by disclosing all faults in the descriptions. You've been around the eBay block in the last 20+ years so you probably know that, these days, 'sold as seen' or 'see photos' doesn't really work anymore. 

Personally I won't offer a partial refund. Rather, I insist that Buyers open a Return Case. It saves a lot of time messaging. It also flags up problem buyers for eBay. If I know I made a mistake, or there is a factory fault that was unknowable (e.g. inside sealed packaging), then I give a full refund without having the item sent back. The rest of the time with perfectly as-described items, most Buyers don't bother to open a Case... probably because they just wanted the item + extra discount.