simple delivery people buying multiple items problems help

Hi 

 

Im having buyers buy multiple items and simple delivery wants me to buy lots of postage labels when the items bought at the same time would fit into one box. its really stupid i cant edit the tracking info or mark as sent anymore. I contacted support and they to be honest seemed confused and advised me to buy lots of labels then overwrite the tracking numbers with just one and apply for a refund on the others. 

 

Thats alot of work and it seems very very bad way to do things, is there an easier way why cant i combine the orders. 

 

help please 

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simple delivery people buying multiple items problems help

plpmr
Experienced Mentor

unless things have changed simple delivery is for private sellers only and you are a business seller.

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simple delivery people buying multiple items problems help

i had the listing from when i changed over 

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simple delivery people buying multiple items problems help

I've not heard of anyone currently able to combine SD orders.

 

My best understanding is (given that different users report seeing different things, and it appears ebay have been making some changes to how this works).

If the buyer pays for multiple items in one transaction, you may get one label, you may get more than one.

If the buyer pays for multiple items in multiple transactions, you will get multiple labels.

 

I believe it's ok to put multiple items/orders into a single box, as long as they meet all criteria for SD e.g. under £750 total and maximum box size/weight. Potentially putting multiple items into a single box might mean a bigger/heavier box than the postage label "expected". In my view that's really ebay's issue to solve/possibly their agreement with RM/Evri already takes care of it.

 

If the buyer paid for postage on the unused labels, they will get a refund automatically after 30 days. If the seller paid for postage on the unused labels, they need to request a refund.

 

Some people report they can change tracking numbers of SD orders, some people say they can't. Without tracking (including without the correct tracking number) the payment should clear (subject to other restrictions) after about 14-21 days (I believe it's 14 days from .... event) but can't quickly find which event!

 

Just a quick point on "advised me to buy lots of labels" - you shouldn't need to literally buy (or arrange) any postage after the sale - you just print the Simple Delivery label provided.

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simple delivery people buying multiple items problems help

RE: my above #4 

https://www.ebay.co.uk/help/selling/getting-paid/getting-paid-items-youve-sold?id=4814#section2

Untracked, or tracked with missing delivery confirmation: Funds will be available 14 calendar days from the order date
For untracked orders with a subtotal (excluding postage, fees, taxes) of £10 or less, funds will be available instantly if positive feedback is received from the buyer

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