"Simple Delivery" awareness

[madeat136]

**Beware when relisting**

I relisted an item where the postage costs were £2.94(evri) 

The item sold quickly , went to press "get postage label " when i noticed that a "simple delivery " label came up.🤷‍♀️

Knowing that the dimensions of the package 

did not fall under the "simple delivery " T&C's 

I did not purchase the label , and I was unable to cancel the label to purchase the correct label .

Frustrated I purchased postage online and took the item to the post office.

I then tried to contact Ebay CS (need i say more🙄)

Eventually I got a call ...this is how it went after explaining the situation.

CS: all relisted items will automatically be listed with simple delivery .

Me: But in this case the dimensions are not covered by this 

C.S You should have just sent in anyway😱

Me: Why would i knowingly do that?

C.S: The customer would have got a notice to say they would have to pay excess 

Me: But it wouldnt be just the excess 

C.S Yes it would only be the extra 24cents 🙄they would pay .

So the upshot is 

Ebay wont reimburse me the £2.70 that the customer paid for a simple delivery that they did not request 

The customer can cancel the label ,but there is no way (apparently ) that ebay can (rightfully ) credit me with this £2.70 .

To add insult to injury because I cannot mark the package as dispatched , nor add the new tracking number it is probably likely that I wont ever see a penny for this item .

*Simple Delivery my 🍑

I tried to explain that excess charges dont work that way ....

[lucy_farmer]

'Ebay wont reimburse me the £2.70 that the customer paid for a simple delivery that they did not request '

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ebay cannot reimburse *you* for the £2.70, because you didn't pay it. The buyer did.

When an ebay S.D. label is not used (i.e. the seller bought their own postage and simply sorted it out), the payment for the S.D. label should be refunded to the buyer's account. Not sure of the timescale for the refund (I have heard 30 days? 7 days? I dunno-how-many days?)

1. At the moment, Simple Delivery is anything but. Once all the changes have settled in a bit, it *may* become more useable ( I'm clinging on to a little life-raft of optimism here, after HMS ebay appears to have struck an iceberg....)

And 2. Ebay CS have never had much of a clue about their jobs.....

[dlas-0]

Did CS refuse to change the tracking number?  I thought we had to ask them to do that if we had to buy different postage.

[madeat136]

They were just totally unreasonable full stop tbh with you .I have messaged the customer the tracking number not sure what else i can do ??Sent from my Galaxy