eBay as confused as us about Simple Delivery?

eBay help says this about Simple Delivery postage rates for items under £100:

 

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which I was pleased to see had a 2-10kg option at a price that was close to Yodel’s £5.21 that I use a lot. BUT… there is no option for this weight range when you select Simple Delivery for your item, it just goes from up to 2kg to up to 15kg, so making buyers pay nearly £2 more than necessary.

 

And why are prices cheaper if you select both Evri & RM? Makes no sense that a 1-2kg parcel is £3.71 (which will go with Evri) if you have both selected but £4.06 if you have just Evri. What is going on???

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Re: eBay as confused as us about Simple Delivery?

What is going on??? "

!) Absolute inability by eBay to launch anything properly. If you choose SD at the moment, the sizes seem to be missing options and the rates seem to be very random.

 

2) Greed.

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Re: eBay as confused as us about Simple Delivery?

Currently Royal Mail charge £3.45 for 2kg parcel (small parcel) 48 tracked. So how is £3.71 or £4.06 20% cheaper. As far as I can see the Royal Mail small package rate has disappeared. Parcel sizes go from 2.5cm wide to 46cm wide nothing in between.

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Re: eBay as confused as us about Simple Delivery?

At the moment there is no differential between letter sizes but this is changing 21st April(should be anyway)

 

We are making a change to the way Royal Mail 1st and 2nd Class Letter/Large Letter services are being shown on eBay. From Monday 21st April 2025, the following changes will take place when choosing a service in the delivery details of your listings:

  • The service Royal Mail 1st Class Letter/Large Letter is being changed from a combined service to 2 services: Royal Mail 1st Class Letter and Royal Mail 1st Class Large Letter
  • The service Royal Mail 2nd Class Letter/Large Letter is being changed from a combined service to 2 services: Royal Mail 2nd Class Letter and Royal Mail 2nd Class Large Letter. 

Although eBay then go on to say

This change was made to provide clarity to buyers on the service their item will be delivered with. Live listings and re-listed items will continue to use the “Letter/Large Letter” service until they are revised, so please ensure you have the correct service selected on your listings to ensure the delivery estimates are accurate for your buyers. This change will not apply when using Simple Delivery.

 

Same for parcels with Simple Delivery there is only one size 61 x 46 x 46 cm with RM and 

  • For an Evri parcel shop drop-off – no side exceeding 120cm in length and a volume no more than 245cm. To calculate the volume, just add together the two shortest sides and multiply it by two. Then add the length.

No choice of small or large

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Re: eBay as confused as us about Simple Delivery?

"And why are prices cheaper if you select both Evri & RM? Makes no sense that a 1-2kg parcel is £3.71 (which will go with Evri) if you have both selected but £4.06 if you have just Evri. What is going on???"

 

There is a logic to the figures you quote for the possible charges if you appreciate that:

  1) The “best” way Ebay will get a parcel from seller to buyer is pure marketing speak. In reality what they will choose is purely based on money.

   2) Ebay will have been quoted figures by its two chosen couriers. These must be in bands somewhere between a single price for every UK postcode and an individual quote for every single postcode.

Currently Evri have one charge for most of the UK (what I will call the good postcodes) but also have a small number  of postcodes they charge a premium for or  even worse will not deliver to at all (what I will call the bad postcodes) and Royal Mail, who want the same, but only premiums not exclusions, not one universal charge.

  3) I think Ebay will have asked the two couriers to quote, something like, for the cost of services to:

       i) Good postcodes (most of UK)

      ii) Bad postcodes (the outlying islands etc.)

      iii) They might get contract for both good and bad, just good, but worst scenario just bad postcodes

   4) I will illustrate with figures that are plausible but purely for illustration as none of us will ever be privy to such confidential information.

      i) Evri quote £3.70 for good postcodes but excessive large amount of £1000 for bad postcodes that they have no real interest in delivering to

      ii) RM quote £4.26 for good postcodes and £4.27 for bad postcodes, which they already have network going to

  5) If Ebay are to only offer one simple rate for the whole of the UK then

 

      Both carriers chosen by seller -  the minimum would be the £3.70 charged by Evri for good post codes but would need to be a bit higher in case RM needed to be used for bad ones at £4.27. So say £3.71

      Evri only chosen by seller – for most Evri would be charging  £3.70 but some would also be at a scary £1000, so estimate at £4.06

      RM only chosen by seller – for most RM would be charging  £4.26 but some would also be at tiny bit more so say £4.27

 

 

Message 5 of 21
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Re: eBay as confused as us about Simple Delivery?

Flipping heck it’s like the krypton factor

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Re: eBay as confused as us about Simple Delivery?

That's the problem trying to make 'one size fits all' when it seldom does

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Re: eBay as confused as us about Simple Delivery?

 

“Currently Royal Mail charge £3.45 for 2kg parcel (small parcel) 48 tracked. So how is £3.71 or £4.06 20% cheaper.”

 

The £3.45 small parcel is what Royal Mail charge for any  parcel, of right size, between 0kg and 2kg. This is different to Ebays equivalent services which is split into two

                Between 0 and 1kg                     £2.94

                Between 1kg and 2kg                £3.71 (as you quote from above)

People sending out parcel under 1kg will win £3.45 - £2.94 = 51p

People sending outparcel 1kg to 2kg will lose £3.71 - £3.45= 26p

Personally  I will be losing out, so not happy, but understanding that’s what averaging out does, and 26p is not end of the world

Message 8 of 21
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Re: eBay as confused as us about Simple Delivery?

How on earth did sellers manage to ship anything before ebay meddled with the introduction of the fiasco simple delivery option????

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Re: eBay as confused as us about Simple Delivery?

I rang ebay customer service yesterday to ask how you add a international postage via sellers hub which had been scheduled . The guy who I got did not have a clue , he even spoke to someone else who also did not have a clue . 30 minutes later I was told this was no longer a option for multiple items . I was told I have a flat rate set up for Europe which I had never set up myself . It was so simple under the old system which is what I told him . You even do not have the option to not ship to Europe for certain items . I kept being told use the GSP which far to expensive.  How can this mess be better , we are all adults and was always able to decide what delivery method to use Ebay are treating us like children . Things are not selling , prices are falling but they do nothing . Come ebay have you never heard off the old saying " if it is not broken do not fix it " . I am very to say it really is broken now 

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Re: eBay as confused as us about Simple Delivery?

What I would like to know why is it if you select seller pays for shipping with SD when creating a listing the cost of shipping is more than if you select buyer pays for shipping. Why is that, apart from greed on EBay’s part, it shouldn’t matter who is paying for the shipping it should be the same price.

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Re: eBay as confused as us about Simple Delivery?


@barry.110 wrote:

What I would like to know why is it if you select seller pays for shipping with SD when creating a listing the cost of shipping is more than if you select buyer pays for shipping. Why is that, apart from greed on EBay’s part, it shouldn’t matter who is paying for the shipping it should be the same price.


I asked that on the chat last week. It seems to have been fixed now. Have you tried it recently? It's now the same for buyer or seller when I try it.

Message 12 of 21
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Re: eBay as confused as us about Simple Delivery?

The 0 to 1kg is only for packages 2.5cm wide so totally useless for most
people
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Re: eBay as confused as us about Simple Delivery?

I’ve just tried making a listing just to try the shipping and it is still dearer if the seller pays.

 

Based on a large letter size up to 1kg if you select buyer pays for shipping it says “The buyer will pay rates starting from: £2.74 Based on the service they select”. If you select seller pays for shipping it says “You'll pay: £3.46 Buyers will see "Free postage"”.

 
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Re: eBay as confused as us about Simple Delivery?

In my opinion the seller always loses because by allowing buyers to save a few pence by selection a poor carrier who lose your parcels, damage your parcels, leave them on doorsteps allowing anyone to pick them up and even saying it has been delivered when its not.  Instead of allowing sellers to use a tracked Royal Mail service which is far more reliable than the other shower. Speaking from experience from the time i used to use Hermes and got fed up of them letting me down. Perhaps a name change has made a difference but i can't  take a chance.

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Re: eBay as confused as us about Simple Delivery?

Showing your age there, Ed-Dreams! I was thinking the 1% club! 

 

What I really wanted to find out is if anyone's existing listings have changed over to SD yet?

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Re: eBay as confused as us about Simple Delivery?

The 1% club is a doddle compared to “simple” delivery

🤣

no btw mine haven’t been changed since the 7th when they were supposed to start fiddling

ober 60 and feeling good cos you can say not my,problem anymore lol

watchng people barely out of nappies but thinking they’re  the bees knees given free reign to set up a postage system for a billion dollar company and screwing it up 🤣🤣🤣🤣🤣

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Re: eBay as confused as us about Simple Delivery?

Off topic, but what was the host called. Gordon something? I always loved the krypton factor but it was ruined by the assault course at the end, because no matter how bright you were, if you weren't fit you weren't going to win. 

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Re: eBay as confused as us about Simple Delivery?


@barry.110 wrote:

I’ve just tried making a listing just to try the shipping and it is still dearer if the seller pays.

 

Based on a large letter size up to 1kg if you select buyer pays for shipping it says “The buyer will pay rates starting from: £2.74 Based on the service they select”. If you select seller pays for shipping it says “You'll pay: £3.46 Buyers will see "Free postage"”.

 

kat@ebay  maybe this still isn't fixed?

 

@barry.110 

Kat told me it was because the higher price was for items over £100, but that didn't make any sense, as the item was the same price (under £100) but I couldn't reply to her as she posted her response after the weekly chat had closed.

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Re: eBay as confused as us about Simple Delivery?

Gordon Burns.

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