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Seller News: May 2025

Catch up on the latest updates focusing on trust and optimisation.

Weekly Chat with the eBay Community Team

Open every Wednesday from 2pm-3pm

Community Mentor Programme

Experienced eBay sellers and buyers, helping other users with all things eBay.

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Resolved! Buyer Refuses to send an item back

A buyer is refusing to return an item where I, the seller, has paid for return postage. The current position is as follows: 1. Postage paid for and OCR code provided to buyer so that they could print the labels for free at their local Post Office. Tr...

User avatar by • Contributor
  • 441 Views
  • 10 replies
  • 0 kudos

Postage

Hi. I've made a mistake with postage charged for an item. The buyer has paid but when packing it up, I notice it's slightly larger than the maximum size I've charged for.What do I do?

Refunding buyer

I have accepted a return of item as the buyer described the item as not working. The machine arrived back with me and works perfectly fine and they have also used the descaler that comes with the kit. EBay are now insisting I refund the buyer. Once I...

Upcoming ‘Buyer Protection Fees’

I’m a member for 14 years - I have today complained fiercely to EBay with regards to 4% + 75p charge on each item purchased as we all know this is a Back Door way of recovering the Seller Fees which were scrapped recently - Buyers already have adequa...

User avatar by • Visitor
  • 45161 Views
  • 790 replies
  • 195 kudos

Help I can’t find my eBay credit

Hi I sold items and got my eBay credit and got my credit and I cancels an item because I broke while packing it and now I’ve lost £330 and I don’t have it any more please help

User avatar by • Contributor
  • 437 Views
  • 11 replies
  • 0 kudos

Resolved! Only selling and posting within my country (UK)?

Hi, Very much more a buyer than a seller usually.I've got a one off item to sell (a collectors item book).I only want to sell and post my item within my own country (UK) just to keep it as simple as possible. Obviously I will state this in CAPS in th...

Confirmation of delivery

If eBay will be holding our payments from sales until delivery, after 5th Feb, should the buyer not be made to confirm as soon as they have had their item delivered ? I like to get feedback, so I know they have their purchase but so many buyers never...

Resolved! Feedback Removed

Yet again the seller had my neutral feedback removed. I bought an item and the seller accepted my offer but the next cancelled saying RM won't send paint. Hello how else do you think people deliver paint. I left neutral feedback as they were charging...

Buyer posted item to someone in China

Hi I’ve just learnt the hard way not to sell internationally on eBay.I posted something to someone in the uk he got it on 12/12/24 not heard anything until he messaged on the 18/01/25 to say some items damaged. In the meantime some random person mess...

eBay/HMRC PRIVATE SELLING OF CHATTELS CAPITAL GAINS TAX & CONSUMER PROTECTION LEG., PRIVATE SELLERS

Morning All,I wrote to the HMRC as I wanted to sell my 50 year old plus bubble gum card collection which I had graded through eBay. I have had these cards since I was a kid and I had them graded at the PSA. I do not buy and sell and I am a private se...

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