Seller News: September 2025
Read the latest updates to streamline your selling experience.
Forum Posts
Royal Mail 2nd-Class Letter – what’s changing and what isn’t
Royal Mail now has Ofcom’s approval to deliver 2nd Class Letters on alternate weekdays and will remove Saturday deliveries. However, Royal Mail has not set a go-live date, meaning as it stands currently your delivery estimates and seller metrics will...
NO LONGER SELLING DUE TO SIMPLE DELIVERY
AS OF 15TH APRIL MY DAYS AS A PRIVATE EBAY SELLER WILL STOP AFTER 19 YEARS.I AM FED UP OF THE GREED OF EBAY AND I HOPE OTHER EBAY SELLERS DECIDE TO NO LONGER LET THE EBAY CONTROL FREAKS HAVE THIS MUCH CONTROL OVER PRIVATE SELLERS.
Contacting customer support here?
Is it possible to contact customer support here? I understand that everything but 'get us to call you' has been removed, but I'm going round in circles with an issue with a buyer.Connecting to overseas call centres where operators don't understand yo...
Local Collection - when is the sold fund available to business seller?
If item is arranged for local collection, buyer pays, arranges collection with the seller.Buyer comes along with the collection code / QR code number sent by eBay, and gives it to the seller.Seller writes down the collection number (or scan the QR co...
Resolved! Item stolen from Evri Simple Delivery parcel and substituted with another item
Hi,Looking for some advice on how to proceed with this. Has anyone else been in this situation? I sold my old iPhone and despatched via Evri Simple Delivery in good faith. The buyer received the parcel but is saying the package was tampered with. It ...
Help please
Hi. Sold an item from UK to Germany. After selling fees and usual deductions all went well for £170. Buyer now stating that the item is not genuine and wanted to return. I have a neurodivergent disability and did not notice that they asked for £250 a...
EVRI v ROYAL MAIL …. NO BRAINER !!!
As a past and current regular user and with substantial experiences of both Evri and Royal Mail delivery services, I have now made the decision to give Evri the elbow and use Royal Mail only.If not at home, I prefer to collect the undelivered Royal M...
Resolved! EVRI
I used EVRI collect a parcel to deliver to a buyer for the first time. Two days after the courier collected the parcel from me, I had a message from the buyer saying they hadn't received the package. They live 336 miles away from me. Three days in, a...
Advice for a return request
Yesterday I had a return request for a pair of trousers sold on the 18 August, posted 19 August and received by buyer 21 August. They claim they are not as described and have sent a photo of the inner label which is almost identical to my photo of th...
simple delivery
First time using eBay and selling a fridge which buyer has bought on ‘simple delivery’ i got a QR code and everything however cant post a fridge? If i hand deliver the fridge can i manually update on ebay or is that not going to work?
Return Labels
HiA buyer bought two lots of items off me on two separate occasions the first lot on the 2/9 the second lot on the 12/9 she said there was problem with the items bought on the 12th so I refunded her including return postage. After she got the money s...
eBay doesn't love me anymore
Hello everyone I post here with the hope that someone can offer some sort of reconciliation or even just empathy towards the injustice that is eBay customer service. Here is my situation I have been an honest business seller on eBay for 21 years with...
Resolved! Delivery to parcel locker/pick-up points
I haven't sold on eBay for some time (as a casual seller). Yesterday I sold an item and the seller was using a clearly false name (seemingly two separate names, in fact, depending on where in eBay I looked) and the delivery address was a One Shop con...
Reminder Monday, 25 August (Summer Bank Holiday) No RM Collections / Deliveries
There will be no deliveries or collections on Monday, 25 August in England, Wales, Northern Ireland and parts of Scotland*, Just a reminder: Cos as you know buyers will still be advised to expect their item on the days this site tells them it will be...
eBay now refund your buyer if the item gets lost in the post
eBay are now responsible for refunding buyers where items get lost or damaged in the post and are sent after 4th February when the new Buyer Protection kicks in (private sellers only) https://www.ebay.co.uk/help/buying/returns-refunds/returns-missing...
Postage refund from eBay
I had to pay for postage - as advised by eBay customer support - as I could not access the free label. I have sent evidence of this and emailed customer support to confirm on 15/09this submission, but I have had nothing to say this has been received ...
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