If you have your own tracking to show delivery then the buyer will not be refunded if they open a claim for item not received. If your tracking doesn't show delivery you would have to fully refund the £60 to the buyer, then try and claim compensation from the carrier for a lost item, under Simple Delivery eBay would refund the buyer not you.
You need to enter the tracking manually.
- Go to "Orders Paid & Dispatched"
- Click on "View order details"
- Within the "Postage" section there's a small dropdown arrow next to "Track Package" - click on that.
- Click on the "Add tracking" option
- A box will come up with the current tracking number . Delete that and replace it with your tracking.
Not sure why you are ' hating Simple Delivery' when referring to refunds. Using SD if the item is lost in the post eBay refunds the buyer and you keep the payout.
If you use your own postage and the item is damaged on receipt you have to pay for that refund in full , with Simple Delivery eBay would refund the buyer so nothing really to hate on those scores.
@aprils-9322
