Simple Delivery more expensive for letters & large letters

[williaugus]

With custom postage being rolled out and eventually the only option, I am a little confused and trying to clarify something please.

If I am posting something of large letter size, less than 100 grams and low value - a DVD in it's case for example, I can post this 2nd class large letter with Royal Mail. With the current Royal Mail prices, this'll cost me £1.55. When I'm listing an item and look at simple delivery prices, the same classification of large letter shows a minimum cost of £2.74.

What if I happen to posting something that may fit in a standard letter size? This currently costs just under £0.90, but when settings this up on the item listing page it still comes up as £2.74? Why is that?

I can either take up this difference in cost myself or pass it onto the buyer. It feels like that I'm likely to lose money either way as the latter might discourage buyers from buying - due to a higher price point?

I just wanted to make sure that I am understanding this correctly and not missing any steps in the simple delivery set up. Is it really the case that it'll now cost more money to send smaller items? Thanks. 

[seedbankers]

What you can do is to find AN OLD LISTING in which you apply your postage cost. Hover on it to sell similar. Ignore the Large Letter and find Custom Postage 

clink on + Add additional services and I select my Royal Mail and enter my own price. Whatever you do, don’t click on Large Letter or you fall into the trap.

[suelel1968]

Hi seed, @seedbankers , What I am able to do most of the time, if Custom LL is allowed but it gets changed to SD is select LL in SD and then the Custom box appears and you can add £1.55.

I'm glad you have put the red ink and bold type away. You would never sleep tonight with that level of anger.... Ebay don't hate us, they despise us! 

[seedbankers]

For letters, small or bigger, you can still go back to Custom Postage. Just ignore the Large Letter as that is a trap. Do NOT click it. 

Just click Custom Postage and click Add Additional Services below. You will see Royal Mail and you can enter 1.55 or 2.00 for larger letters.

[seedbankers]

For letters, small or bigger, you can still go back to Custom Postage. Just ignore the Large Letter as that is a trap. Do NOT click it. 

Just click Custom Postage and click Add Additional Services below. You will see Royal Mail and you can enter 1.55 or 2.00 for larger letters.

[jonjonjonnie]

Where do you see the option for CUSTOM POSTAGE? I still can't find it.

I sell small items which I have always sent 2nd Class Large Letter (£1.55) and 2nd Class Letter (88p) and I can't find the option

I had a chat with eBay who admitted that this was currently missing, so told me to arrange shipping (just to get the address) and then refund shipping.. But 3 weeks on, I have never had a refund..

I am working with them to get a refund, but I need a long term solution on how to either disable Simple Shipping, or have the option for Royal Mail 2nd Class Letter and Large Letter. 

[ferretio]

There is no option for Custom Postage on these listings, despite what they say.
With regard to cassettes I asked them why the CP option wasn't offered and got the following reply on Sunday 10th August 2025:

"The option to custom postage is not visible at the moment because of the ongoing technical issue on site and please be assure as this is under progress so I would request you to please wait for the next few days.

As there has been improvement on site, thus, I assume that the issue will get resolved soon. I would request you to please do not worry and wait until then."

Do they really expect me to believe that they don't have a team who could rectify such an issue inside a couple of hours?
Anyone else smell what I'm smelling?

[jonjonjonnie]

What makes it worse.. They told me 3 weeks ago they were aware of this.. They told me to use Simple Shipping just to get the address and then arrange a refund from this link:

https://www.ebay.co.uk/claims/simple-delivery/refund/seller

I did this.. THREE times.. And also filled in the questions to let them know my view of Simple Shipping.> And they havn't refunded me.

And now I have just spent 30 mins on a "chat" with them whilst they try to convince me that Custom Shipping is an option

If ebay is listening its easy... I am OK with using Simple Shipping if I have too... But please add Royal Mail 2nd class options.. Such Letter and Large letter.

Don't force me to spend £2.72 to ship an item which i know I can post for 88p.