Simple Delivery and Royal Mail Collections

[bojangled]

I’ve seen this question asked over and over this weekend, will I be able to get a Royal Mail collection with Simple Delivery?

According to the FAQ you can…

“Collection is available for items sent through Simple Delivery with Royal Mail labels only. You can book a collection on the Royal Mail website after you create your Simple Delivery label.”

Jo

[*vyolla*]

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@rossi_motogp_legend wrote:

Do you know if Royal Mail bring the labels with them when you book a home collection?  I only ask as I don’t have any printing facilities at home, and knowing my luck they’d turn up and all my items would be unlabelled. 

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You can't select for RM to bring a label.

[x.laurajanesboutique.x]

Yes you just tick the bring a label on Royal Mail when you do the collection request.

[61stephenuk]

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@rossi_motogp_legend wrote:

Do you know if Royal Mail bring the labels with them when you book a home collection?  I only ask as I don’t have any printing facilities at home, and knowing my luck they’d turn up and all my items would be unlabelled. 

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You have been given 2 different answers above and they are both correct.

To explain,If you buy your postage direct from Royal Mail they will bring a label but you cannot do this with Simple Delivery as the postage is paid by the buyer(unless seller uses free postage) and any postage you buy will be at your expense,the buyer would receive a refund if the original label supplied by eBay wasn't used.

To book a collection that has a Simple Delivery label you have to print the label yourself although eBay are working with RM to find a solution to home collection

[x.laurajanesboutique.x]

But the postman bringing the label will bring the label the buyer bought. That’s why you copy the tracking no from the label into the collection request. But tick bring a label instead of printing it.

you wouldn’t have to buy it, royal mail would print it instead of you.

[61stephenuk]

It doesn't work with eBay labels ,try it yourself

In fact eBay even state

'After receiving shipping confirmation simply book a collection through Royal Mail’s website. At the moment you’ll need to print your label but we hope to provide a printerless collection option very soon. '

[rossi_motogp_legend]

Thank you all for your replies, it’s very much appreciated. 👍🏻

[temporaltn]

No - That's a glaring hole in the system at the moment


Keith Jackson

[norvic-chris]

Just to add to this - I have just used simple delivery and then went straight to the Royal Mail website, booked a pickup and it seems very simple. I don't think it's as easy as it was before (where the option for a pickup was listed as part of the process) but it seems easy enough.