Simple Delivery Claim resolutions

[andha-21]

Just seen the first detailed example on another thread.

It appears eBay refunded the buyer 50% for a trashed dvd/Blu-ray/UHD (not sure which from the photo) Steelbook set.

Told the seller they don't have to worry ...

I collect Blu-ray etc and if that happened to me as a buyer there's no way I'd be accepting 50% of what I paid as a refund.

Steelbooks only cost more for the bling factor. The discs inside are nearly always the same as standard releases.

So they almost certainly didn't get what they wanted.

Hopefully can get the user to repost here so we can start compiling examples and get a better idea of what we're facing.

Because even indirectly that will come back to bite us. Buyers only get hit with that kind of *bleep* so many times before they decide to stop using the seller or platform entire.

[vinylscot]

I read the other thread. We don't have the whole story.

I would be astonished if eBay forced the buyer to accept a 50% refund. Almost certainly they would have been given the choice of accepting it and keeping the item, or returning it (to wherever eBay direct their returns) for a full refund.

It seems, in this instance, the buyer decided to accept the partial refund.

eBay has introduced all their recent changes very poorly, but let's not get carried away accusing them of things based on the wishful thinking of their detractors.

[heroquest-uk]

I'm sorry to say but the buyer didnt get an option. There wasnt an option for the buyer to get full price back and send the item to ebay.

Once the case was open, I rang customer service and spoke to someone who checked the details and processed the buyers claim there and then while I was on the phone. There are levels of damage which the customer service person could pick and she said that was the most she could offer (50%) because the item was still usable - obviously ebay doesnt get that those 4K discs arent worth £70 from £140 they paid for the boxset.