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Community Newcomer
Posts: 3
Registered: ‎31-12-2010

Refund via paypal

Hello. I sold an item through eBay and shortly thereafter received an email from PayPal describing a disputed transaction (fraudulent use of buyers account apparently). I sent the refund directly through through paypal and it went through ok. However, the item in question is still marked in my eBay account as not dispatched and the fees are still applied. What's more when I click to do a cancellation through eBay it says I will be taken to PayPal to refund!. We are talking a £1000 item here so obviously I don't want to issue the same refund twice. Does anyone have any advice as to what I should do. Cheers
Community Member
Posts: 3,908
Registered: ‎17-09-2008

Re: Refund via paypal

in reply to wafstoicken
How did you send the Refund?
Community Member
Posts: 3,908
Registered: ‎17-09-2008

Re: Refund via paypal

in reply to wafstoicken
Sorry should have asked if you Refunded through the actual Transaction?
Community Newcomer
Posts: 3
Registered: ‎31-12-2010

Re: Refund via paypal

in reply to willslock

I refunded the transaction through PayPal with the order description visible etc

Community Member
Posts: 3,908
Registered: ‎17-09-2008

Re: Refund via paypal

in reply to wafstoicken

You can't do a Cancellation if the Bank have issued a Charge Back. Best to Phone Pal and speak to their Customer Service.  

Community Member
Posts: 3,908
Registered: ‎17-09-2008

Re: Refund via paypal

in reply to willslock

Sorry Phone Pay Pal Smiley Happy

Community Newcomer
Posts: 3
Registered: ‎31-12-2010

Re: Refund via paypal

in reply to wafstoicken
Hi. The issue is now solved I just had to wait for PayPal to clear the payment on their end. Thanks for the advice