Sorry, I wasn’t clear in my comment. I was attempting to see if I could get compensation for being messed around (reason below). After reading posts about not even getting anywhere for compensation for lost or damaged items, I gave up trying.
I was waiting on a big box, which included supplies for a party. I received an email saying Hermes (now rebranded as Evri) had attempted delivery and had left it with a neighbour. I was in all day, and they hadn’t left a slip saying which neighbour. I asked all my closest but none of them had it. So I assumed the delivery driver had lied. A few days later someone knocked on my door. A neighbour from 23 had my parcel (I was at 32). They weren’t in, so their next-door neighbour (21) had taken it in. So by the time 21 gave it to 23, and 23 finally realised it was actually meant for me at 32, those party supplies were too late (luckily they weren’t needed, just meant we had less than ideal). It was an inconvenience for all involved, all because the Hermes driver messed up.
Then a few weeks later, I was in my garden and a delivery driver asked me to take in a parcel for my next-door neighbour. I accepted it, and the driver quickly left. It was obvious is was a baby changing mat. I thought that strange for my neighbour to be ordering, and when I checked the label it was for number 34, but for the next street! And of course it was Hermes again. Most likely the same delivery driver. So more messing around because their driver(s) can’t do their job properly.
I try and avoid Evri, if I can, as they seem to damage (squash) parcels quite frequently as well. I’ve rarely had that issue with Royal Mail.
To be fair, the last 2 Evri delivery drivers in my area (they do change quite often) do seem okay. But they all seem rushed. That would make sense as I'm told Evri delivery drivers are self employed, and it can be difficult to do enough deliveries per hour to get a fair wage.
