Item not received

[karij1980]

A buyer has opened an item not received case. I provided evidence of delivery and in the corner of the photo, you can see a handwritten note asking for all parcels to be left in the grey wheelie bin, which is also in the photo. I have sent this photo to the buyer.

Buyer has responded - 'That’s outside my door but there’s a note on door to put any parcels inside my grey bin but never found anything I only got a pair of underwear 🩲 put through letterbox so the delivery man obviously just left other packages there which is unsafe and has either taken packages back or they have been stolen'

I'm unsure what to do here. Buyer has taken a risk leaving this note. Anyone could go to their front door, see the note and help themselves to whatever has been left in the wheelie bin.

Any advice would be welcome!

[tressygirl]

If the evidence you provided for delivery is tracking showing delivery to that address,  that's where your responsibility for the items ends,  you will not have to refund.

If the buyer opens a case for item not received,  just enter the tracking into the case details and it will close in your favour.

Sign of our times,  items do get stolen,  we hear it here all the time.

@karij1980 

[*vyolla*]

eBay should close that case in your favour, but the buyer may appeal the decision, or may go to their card provider and issue a chargeback (in which case, if the original eBay not received claim was found in your favour, eBay should make the refund and pay the admin fee).

[karij1980]

They've left themselves wide open to risk by leaving that note on the door for sure. Any passer by can see that note and help themselves to whatever is in the bin.

[tressygirl]

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@karij1980 wrote:

They've left themselves wide open to risk by leaving that note on the door for sure. Any passer by can see that note and help themselves to whatever is in the bin.

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Yep,  cannot disagree with that at all, and as I said you are not responsible for where a courier / postie leaves an item,  you have completed your side of the transaction by proving tracking has shown delivery to said name and address.

@karij1980 

[wyntersemporium]

Or it was bin day - as sister posted a large package off to someone and the note read please put the package in my rubbish bin which postie obliged and took a photo of said parcel in the bin.

Fast forward the time she came home from work complaining there was no parcel in the bin sister obliged the photo to her and she realised that day the bin had been emptied by the bin men 🤣🤣

[karij1980]

So, advised the buyer that it was their risk she asks for items to be left in the bin - anyone could have come along and taken it.  As far as I was concerned, it had been delivered.

They replied - 'He didn’t even put them in bin and I was actually in that day he didn’t even ring doorbell first and letter or not he would have just left on doorstep anyway so don’t blame me and do the right thing and replace or refund '

Now..... how does she know he didn't put them in the bin?

Spoke to ebay chat, they advise I am fully covered, they see it is delivered as well and I can escalate on the 21st.

[andha-21]

Take what eBay are saying with a large pinch of salt.

If the buyer starts a charge back via their financer, eBay will wilt, immediately. 

[papso22]

Actually if the seller wins a case on ebay for item not received,  the payment dispute seller protection says ebay will cover any chargeback claim opened for the same reason. 

[*vyolla*]

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@andha-21 wrote:

Take what eBay are saying with a large pinch of salt.

If the buyer starts a charge back via their financer, eBay will wilt, immediately. 

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It doesn't matter if the buyer does try to issue a chargeback, the seller is covered here by eBay. If a refund has to be made, eBay will fund it.

[papso22]

Be careful about escalating.  That often results in an instant loss for the seller.

[andha-21]

I've actually seen a different result to that. Think it may have been one of the Small Claims Court files I read. eBay sided with seller at the start, seller won the case. Buyer opened another claim, eBay suddenly started siding with the buyer, even though they had already seen the proof. Eventually buyer won.

[eastern_standard_time]

This isn't true. I've had refunds twice now for items stolen from my step where tracking shows they were 'delivered'. Both times I used the carrier's own photo of the item on the step as proof that the item wasn't delivered securely and I was refunded.

[m25jet]

In addition to the advice you have already been given on this thread, if you have not already done so by the time you read this reply add the buyer's User ID to your Blocked Bidders List, making sure that the "Don't Allow Blocked Bidders To Contact Me" option has also been activated.   Given that you've recently been in a transaction with this buyer the blocks will take a bit longer to kick in than they would have done had you never entered into a transaction with that person in the first place, but once they do the buyer will not be able to purchase anything else from you again in the future and cause you any further aggravation.