How to Confirm collection with code without using app?

[rgc_911]

Hi,

I sell a few large or fragile items as collection only but eBay have stopped supporting the app on my phone this month.

How do I confirm an item has been collected so I can get my money and avoid an "I didn't get it " dispute?

best regards

[papso22]

You will have to access the desktop version of the site and enter the code against the order. 

[andha-21]

"For proof of collection you can choose one of these options:

On desktop, manually enter the buyer's 6 digit code in View order details

Use the eBay app to scan the QR code the buyer received through email

Use the eBay app to manually enter the 6-digit code the buyer received through email

Ask the buyer to confirm they’ve collected in person through the item’s order details

To scan the QR code or enter the 6-digit code:

Go to Selling on the eBay App.

Go to the Orders tab.

Select the sold item being collected.

Click the drop down button on the blue Send Payment Reminder banner at bottom of the page.

Select Scan collection code from the list of options.

You can either scan the QR code or manually enter the 6-digit code the buyer received through email."

That's a straight copy paste from the help section. Hopefully it's still valid and of use.

[andha-21]

So reading through it, you should be able to input the 6 digit code using the browser version. I assume that is what they mean by desktop.

[papso22]

That is what it means.