How the Hell do I combine postage for several items?

[gorragerritgone]

Someone has bought several items and wants combined postage. Can't send payment details because ebay changed the postage method!!!!!!!!!!!!!!!!!!!!!!!!!!! Another has bought several...some with my normal Royal Mail postage and the others were changed by ebay to the simple postage. They want combined postage. What do I do? This whole system is absolutely rubbish. I note on another post, someone sold several items and had the same problem and the buyer promptly cancelled the order for all the items. I am sick to death of this pathetic new system. Someone please help me. Stress levels through the roof.

[wintersdawn1]

Agreed, another greedbay nightmare.

With simple delivery the buyer purchases the postage from ebay and so they *should* complain to ebay about it but do they know they bought the postage from ebay?

[selective_distribution]

Correct! The way I see it is that I don`t have many combined postage buyers, and I am am willing to take the hit of (in your example), £2 per item, and regard it as a fee in the way fees used to be applied, if I can shift the items at a profit. It`s not perfect, but it saves so much hassle.

[suelel1968]

Is it correct that if the labels are not used, they are refunded to the seller?

Tracking would not work though I suppose if you don't use the  individual labels? 

I find it frustrating if buyers want combined postage and don't ask up front though. They have this new help line, they need to use it. 

[61stephenuk]

Unless a seller lists with free postage where seller is charged for the simple delivery label any refund would likely go to the buyer if unused as they would be the one who paid eBay for the label

*I think this is correct so far but as sd is changing frequently who knows?

[clydeandrascal]

My sympathies.  This pathetic system is abysmal.  In fact, it has been impossible to combine postage for some time, as attempt to do it just led to error messages.  eBay said, charge all the individual prices then refund.  Problem is, here you don't actually have the money yourself, so can hardly refund it.  The suggestion that you might just absorb it would be OK for some, on higher priced items, but not, I suspect, for the majority.

[im1984]

Just tried that but although it says I combine my buyer 5 items when you click on continue it won't let you. 😞

[tressygirl]

Nope,  it's still an issue,  sellers still cannot combine postage,  under Simple Delivery.

Some sellers are leaving a message on their listing,  for example.....   ' If you wish to buy multiple items,  please let me know before buying,  I will relist them as one listing so only one postage cost is charged, combining postage is not currently possible. '

 

@im1984

[charbonnierhrh]

Hi There... what I have done in the past is do the calculations myself and put the cash difference in with the parcel as a refund. Then, because I posted the combined items ...'Tracked' I might add! ...plus the items were delivered ...and the buyer left a glowing Review... Ebay punished me by making me wait 2 weeks for the payment because I didn't use their service. Even though the proof of item delivery was there in plain sight. Ludicrous!! You respect the customer, give them what they want ...are out of pocket yourself by doing the customer a favour ...then you get reprimanded by Ebay ....'Because They Can'!!! Clearly Ebay lose out massively on postage commission when seller take it into their own hands to do it independently.

[eastern-lights]

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@charbonnierhrh wrote:

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Then, because I posted the combined items ...'Tracked' I might add! ...plus the items were delivered ...and the buyer left a glowing Review... Ebay punished me by making me wait 2 weeks for the payment because I didn't use their service. 

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That's odd. Perhaps it depends upon the courier used. I use Royal Mail independently from Ebay though the two accounts (RM and Ebay) are linked. The tracking number appears on Ebay (if not I enter it)  and my money becomes available two days after delivery.