20-02-2026 10:04 AM
Oh help!
Just sent my first GSP item via Simple Delivery and it's arrived at the Fradely Park hub - but the photo of the label shows different recipient and wrong sender address. What on earth...?
Solved! Go to Solution.
20-02-2026 10:53 AM
You'll probably find that the photo is just of the parcel on top of the pile of parcels and yours is just underneath.
If you think about the hundreds of parcels that probably get delivered there each day it would be impractical to photograph everyone. I've sent a parcel to the GSP hub before and the photo was just of a couple of filled grey mail sacks in a cage. As long as the tracking says delivered you are covered.
20-02-2026 10:14 AM
And the tracking number is wrong!
20-02-2026 10:18 AM
Who supplied the photo of the label?
Do you have a tracking number for your item, if so, what's the delivery status?
20-02-2026 10:53 AM
You'll probably find that the photo is just of the parcel on top of the pile of parcels and yours is just underneath.
If you think about the hundreds of parcels that probably get delivered there each day it would be impractical to photograph everyone. I've sent a parcel to the GSP hub before and the photo was just of a couple of filled grey mail sacks in a cage. As long as the tracking says delivered you are covered.
20-02-2026 10:58 AM
Phew! That put my mind at rest - thanks!
20-02-2026 11:02 AM
Problem explained below - thanks for your response.