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Seller News: December 2025

Check out our latest updates to help optimize your business.

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At my wits end over simple delivery issues

I'm going round in circles trying to resolve a couple of issues... 1. I dropped off a package at a DPD collection point on Monday 1st December. Today, Friday 5th, it is still showing as 'dropped off at collection point' and hasn't been collected. My ...

Resolved! Global Shipping Program USA to UK - Not working US seems to have been taken away this morning

Hey all, This morning I've had several customers contact me from the US saying that even though they are watching my items, and could purchase them yesterday through the GSP they can no longer do this and all my other items that they are not watching...

Suspiciously not getting ANY views of Items since ebay has started asking to (pay to promote)

Is anyone suspiciously not getting ANY views of some of their items since ebay has started asking to (pay to promote)? Im hearing people saying that ebay are shadow banning & secretly penalising private sellers who haven't (paid to promote any of the...

Resolved! Policy Violation

I listed 3 items today. I put a link to YT on them all and a comment to contact me if any questions. One item came back with policy violation? I requested a phone call, the agent advised me to remove the YT link and the contact me. I did tell him I d...

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  • 545 Views
  • 11 replies
  • 0 kudos

Feedback on postage under-declaration warning

I wanted to contact ebay to give the feedback below. I don't want to do this by phone as I will just get some prerehersed reply and nothing will be passed on. So I tried the chat and was given an email address. I tried the email address and got a rep...

User avatar by • Contributor
  • 103 Views
  • 5 replies
  • 1 kudos

Combined postage

Hello does anyone know how Ebay work out postage when a buyer purchases 2 separate items? I sold 2 items to one buyer and it automatically combined the p&p but to the weight of 1 item. I just don't understand it, there is nowhere to change it so I ju...

Late delivery defects / royal mail not scanning

Hello We have recently had a barrage of late delivery defects taking us up to 4%, resulting in us being due to loose our top rated status this month. We have recently switched to Royal Mail as our default courier, but it appears they are regularly no...

Need help with INR on some items

I post most items 2nd class RM. Postage is purchased through eBay and I’m having a lot of INR cases. I copy and paste the tracking ID from when I buy postage into the item that I’ve dispatched because eBay doesn’t do this anymore. I know it’s not tra...

Parcel theft rights

Don`t shoot the messenger !Just repeating what I saw on BBC breakfast about doorstep parcel theft.Should be on catch up if you missed it. In either of the scenarios below, you contact the retailer not the courier.Or as eBay would advise, ignore consu...

"Simple" delivery of large items - what a fail - forced to wait at home for a whole day.

So having sold a large item (plastic wall cladding sheets, about 1kg, but 1 metre long) I had the joy of "simple" delivery to content with. Only option for the size was the large size, which it turns out is DHL collecting it. No option to drop off, h...

User avatar by • Contributor
  • 4033 Views
  • 40 replies
  • 18 kudos

Resolved! Simple Delivery

Is Simple Delivery mandatory now ? used to be able to select custom postage option but it’s not available now. Just tried listing and Simple Delivery is the only option for postage

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