Evri lost parcel

[reckie28]

Hi Evri has informed my buyer the parcel is lost so I have refunded but they are ignoring all my messages to get a refund - any ideas?

[sml192]

Sorry, your question isn't very clear.  Who exactly is ignoring your messages? 

[reckie28]

Evri, I’m requesting information daily but no reply

[sml192]

How did you purchase the postage?

If you purchased the postage through eBay via Packlink then you need to submit a claim with Packlink rather than the actual carrier.

https://support-ebay.packlink.com/hc/en-gb/articles/360014270619-EasyTicket 

[reckie28 · Accepted solution]

Thank you for your email, I will try that

[hermanhouse]

Very helpful as I need to enquire over a fake label attached to a different parcel using my Yodel tracking numbers.  Have spent hours getting image photos & 2 "live chats" with 2 teams who refer me back to "retailer"!  Have now written to Packlink who have promised a reply within 24 hours .... 

[laura1995-uk]

Proof also says its been lost? 

Like proof of picture or something as on rare occasion buyer claims its lost and then ignore seller just waiting for refund

[jacquelinev807]

Not surprised  parcels go missing evri only pay drivers 45 to 50p per parcel so they need to deliver at least 20 per hour to even make £10

Ebay should stop using them

Tracking says delivered when sometimes they are not

[deadstocksports]

Beware of trying to contact Evri through instagram, its full of scammers who contact you. Evri are the pits , they are like a person who has changed his name to hide his past, a leopard doesn't change its spots, if the depot staff aren't helping themselves then its the drivers . Avoid using them at all costs

[marieo0151]

Hi I've got the same problem sent 3 items through post office with Evri I have lost the value off the items pluss the cost to send them .I got no answer off Evri. £80 out of pocket. Any advice on how to get it back thanks Marie 

[reckie28]

Did you post through the EBay site? If so, go to Packlink - they will sort
it out and get your refund.

Good luck

[marieo0151]

I'm Haveing the same problem with Evri let me know if you manage to get your money back off them kind regards Marie 

[4_bathrooms]

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@marieo0151 wrote:

I'm Haveing the same problem with Evri let me know if you manage to get your money back off them kind regards Marie 

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How did you pay for the shipping label? Did you purchase it via eBay or directly from Evri's website?