on 12-10-2017 1:36 PM
Solved! Go to Solution.
on 12-10-2017 2:18 PM
Victor, none of the things you nention are likely to be implemented, they might work if everyone was honest but they aren't. I realise English isn't your native language but it'd certainly help if you could have an English speaking friend proof read your listings, you'd also do better if you were correctly registered as a business.
I'm not having a go but your listings appear unprofessional, that will make you a target for bad buyers, selling on eBay isn't easy but you can do a lot to reduce the risk as long as you understand it and know the rules.
on 12-10-2017 3:31 PM
on 12-10-2017 3:43 PM
12-10-2017 3:57 PM - edited 12-10-2017 3:58 PM
As TP says, register as a business first and foremost then you will have a proper returns procedure.
Always ask your buyers to open a returns case. Never refund unless they do so.
Always get the item back and then refund. I am sure some of your buyers would like to be refunded without returning the goods, but it is up to you to tell them politely, no return, no refund.
If your buyer doesn;'t want to open a returns case, and refuses to do so, you may be able to get any negative feedback removed by asking ebay. Go to Help and contact at the bottom of this page.
Some sellers have found they can get negatives removed on the grounds that the buyer refused to open a case.
on 12-10-2017 4:11 PM
on 12-10-2017 4:14 PM
on 12-10-2017 4:21 PM
will close account in another place and will come straight.
Don't do that Victor, don't put all your eggs in one basket, the golden rule is to keep eBay stock separate and only list it here, you can list unsold or any other stock anywhere you like, you just need to make sure anything listed here is exclusive to eBay for the duration of the listing.
on 12-10-2017 6:13 PM
It's horrible when you get dishonest buyers.
There aren't many of them - but I'm afraid they do seem to be attracted to certain types of items. And you're selling difficult things, so you probably have more dishonest buyers than most sellers (my items don't seem to get many bad buyers!)
I don't know what the answer is. The eBay return system has been designed for the 99% of honest buyers and sellers. And if someone is dishonest, the system doesn't work very well.
There is one hopeful sign, though - recently, if something goes wrong with a return, eBay seem to be more willing to say "if the seller's done nothing wrong, they shouldn't be punished". So if you can try to be patient with your awkward buyers, and make sure eBay can see that you've been fair, polite and reasonable, you should be OK - most of the time.
I agree with you that eBay ought to have some sort of procedure for seals and serial numbers etc. The nearest they've come to it so far, is that if a buyer sends the wrong item back, or if it gets damaged on the way back to you, you can tell eBay (it's best to ring them as well as using the "report buyer"), and they will try to make a fair decision - though it can be hard for them to know who's telling the truth, obviously.
on 12-10-2017 11:03 PM