Customer service closed

[whiteescargot]

Anyone else getting this? https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid

So much for 24/7 support. What are these buyer fees for?

[tressygirl]

Oh Wow,  yep CS  definitely greyed out .

Wonder what's up at eBay Towers HQ in CaliforNiA / and the Philippines CS centre ?  🤔

@whiteescargot 

[papso22]

Have you tried your link?

[whiteescargot]

Yes, "have us call you" is greyed out and it says closed underneath. 

[tressygirl]

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@papso22 wrote:

Have you tried your link?

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Yep,  just tried my link.... all greyed out too!

Any news dave@ebay  marco@ebay  kat@ebay  on why the 24 /7 CS is closed?

[moldosgifts]

Yes same here all greyed out maybe it 24/7 364 days a year, or training day (they need it)

[tressygirl]

OK  I have found a workaround !

On your homepage, go top left click on Help & Contact.

Then enter your issue,  I just entered '  Payout issue'.

Click on several boxes asking further questions and you will come to a left sidebar ... Contact Us >>  Chat with Automated Assistant.  I got through in seconds.

The above may help for the time being. 🤗

@moldosgifts 

@whiteescargot 

[whiteescargot]

I can get on the automated assistant, but when it comes to the option to "have us call you" its still greyed out and closed.

[tressygirl]

I agree it is but if it's an absolute necessity to contact CS that seems for now,  to be the only way to contact CS Towers.

What is the issue you've encountered,  perhaps someone here if you come back and explain,  can help you?

@whiteescargot 

[whiteescargot]

I really need speak to ebay. It's about a return where the buyer has only sent back half the item. It was a false return anyway, but I had a "promise" from the last CS agent I spoke to that if I accepted the return, ebay would "sort it" for me. I'm not holding my breath, even if I can ever get through.

[nat11911]

Must say that every time I've seen people plastering the 'have us call you' link on the boards over the past couple of years I've thought 'eBay will disable this before long'. Why? Because they don't want people calling in - it costs them money to have advisors on hand to deal with those calls; and why pay for that when there are loads of experienced people on the boards providing a far better service than their own advisors - and that doesn't cost them a bean!.

[4_bathrooms]

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@whiteescargot wrote:

I really need speak to ebay. It's about a return where the buyer has only sent back half the item. It was a false return anyway, but I had a "promise" from the last CS agent I spoke to that if I accepted the return, ebay would "sort it" for me. I'm not holding my breath, even if I can ever get through.

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What was the value of the item? There is a process to follow that does not require contacting customer services - who will likely only tell you what you want to hear to get you off the phone anyway. 

[4_bathrooms]

A major backbone telephony provider has gone down down within the last hour or so. Our company currently has no telephone service at all - this might be the reason.