on 21-04-2017 9:47 AM
21-04-2017 10:21 AM - edited 21-04-2017 10:23 AM
Just agree to the return. If it's faulty then you'll have to refund it and pay for the return postage. It's completely possible that it has an intermittent fault or was damaged in delivery - your testing before delivery does not prove that it worked after delivery, and you're responsible for it until it gets to them.
If, when you get it back, you find that it does work, then just re-sell it. You could legally ask the buyer to pay for its return if no fault is found, but ebay don't have a machanism to allow this to happen - if the buyer says it's faulty then the seller pays for its return. You are not allowed to deduct outward delivery costs when refunding, faulty or not. Legally, a private seller possibly could deduct it, but ebay wouldn't allow this anyway.
Changing a fuse is not tampering, and is what I'd suggest to anyone with a similar issue.
Alternatively, you can save the return postage cost and just accept their word and refund it.
Unfortunately there isn't a way out that doesn't involve some amount of cost, and you will never know whether this is an honest complaint or not. From what I've seen, most buyers are decent, honest people and there are very few who tell lies to get refunds. I'd hope that they get picked up by ebay and booted off if doing this repeatedly, but we don't get any sight of whether this actually happens.
on 21-04-2017 10:35 AM
You have to accept the return, unfortunately.
Sometimes people just say something is faulty, just to do the return, unfortunately, eBay will always side with the buyer.
If you refuse the return, eBay will refund and tell them to keep the item AND you will receive a defect on your account. Too many of these and you cannot sell.
on 21-04-2017 11:47 AM
on 21-04-2017 12:12 PM
on 21-04-2017 12:26 PM
No, you can deal with it yourself if you and the buyer prefer to.
Just be careful of what postage they're using. If it's big or heavy and they post with Royal Mail it will cost big money, and you should be offering to refund the postage cost as well as the amount they paid.
There are much better value alternatives to Royal Mail, and ebay returns are often pretty decent value plus they include tracking. If the price offered by ebay is high, you can still choose your own if your prefer.
on 21-04-2017 2:18 PM
Take your detective hat off and get your wallet out - welcome to the wonderful world of online selling!
Yes, ebay returns can cost less than many other options, especially for larger items like yours.
You still have the option to just refund and forget it. It's a cheaper way out if it is faulty.
on 21-04-2017 2:20 PM
There's one further option - if you can prove that it was damaged in delivery AND it was actually covered then you may get compensation from them.
If you used Royal Mail, you may as well just forget it - they've become the cowboys of delivery companies in recent years and will frustrate you with as many roadblocks as possible to prevent you getting any money out of them.
on 21-04-2017 6:02 PM
on 21-04-2017 6:12 PM
That is totally your decision. Either give them a Partial Refund. Or accept the Return and fully Refund. The only thing that would worry me is if they don't pack it securely, and it is returned to you with more damage. You would have been better off selling it for Cash on Collection. Buyer comes and inspects the Item and Pays Cash. No chance of any Returns then. Sold as Seen
on 21-04-2017 6:37 PM
on 21-04-2017 6:41 PM
What would a picture of it prove? I'm intrigued.
That was going to be my question..................................
on 22-04-2017 4:40 PM