Buyer cancelled

[stegalv56]

Sold an item privately feb 18th to be collected,the buyer paid so money is on hold in my account,but after promising to pick on a number of occasions he didn't,then he cancelled Friday, I didn't see the message as i still thiught he was going to pick up,now he's asking for refund but as it's over 3 days ebay wont let me cancel and i don't know how to refund withough any charges for me.any help appreciated 

[cobwebcottage]

You wont have any charges as it is free to sell for private sellers.

Go in to your orders and use the drop down menu and click on the 3 dots to find 'send refund'.

[department28]

I think your best bet would be to contact Customer Services about this, & explain that you didn't see the cancellation request in time.