this is another long reply, only the first 3 paragraphs before it says “on another note” is a direct reply to you, the rest is just an explanation of how livid I was on the webchat yesterday, read if you wish 🙂
I was being charged on new listings too. Plus I was charged absolutely nothing as a private seller, so for them to charge me above the business rates for current items I was previously paying £0 for seems odd.
regardless, if they don’t state in the terms or anywhere of this process, then charging me more than the standard business fee for my current business account would be a breach of their own terms.
im sure they have that side of things covered however , with some sort of clause. You would also think that customer support would be able to explain this process or why it was happening.
on another note. I was advised by eBay business group to go back to the webchat and ask for the payments team straight away, which I did. Still took him a while to click what I meant even though it was pretty easy to see
sometimes I think agents are like this because of their preset replies and customer support procedures they have to follow, as anyone else I mention this too seems to know what I mean straight away.
anyway, after about 10-15 mins, and looking through a few items, he did finally tell me that yes, I was being charged 12.8% and may be due to the transition to a business account (which I still don’t understand why)
I’ve been told to blank revise all listings, then put them back up in 24 hours and should be solved, hopefully this is true and would make the previous user who replied correct in blaming the transition
so yesterday I spent 1 and a half hours on chat yesterday to an agent, who told me a few different incorrect reasons.
1) it’s pre-vat (doesn’t matter),
2) the categories are all the same percentage for fees (which he admitted was wrong once I called him out),
He was looking at my listed items among 2 categories, both were charged at 10.6667% and as he could not answer why the 2 were exactly the same percentage he was just focused on the one listing that was closest to being correct, which was from the home,diy category at 11.9%.
he then started sending me the links to the breakdown of my fees telling me to refer to them (the same thing I’ve been looking at the whole chat). And listed the exact breakdown to them before they even sent that link.
the agent was blaming me, very unprofessional, to a degree I’ve never seen before. He made me so livid, how I didn’t sweat I will never know.
told me I was just dragging the chat out as I already had a solution and I’m not listening to it. I told him he never resolved anything and his reply was saying to just refer to these breakdowns. The exact breakdowns I’m confused about and asking questions about.
Now obviously I was charged 12.8%, but not knowing the VAT was included at the time I was telling the agent I was being charged 10.6667% on all categories, which is overcharged on my video game listing before the 20% gets added on.
As I mentioned the agent was only focusing on the once category mainly and said to me sarcastically ‘oh so you’ve been given a discount’ followed by ‘so you want me to raise a dispute so you get charged more?’ He said this a few times and along with the context of that chat you could tell he was being sarcastic.
he then went on to say that I’m just ignoring all the numbers that are put infront of me, that he’s given me a solution/explanation but I just don’t want to listen. I was so lose to swearing at him, I just said I was going to raise a complaint, his attitude changed a little from there (not sure why, eBay doesn’t do nothing with these complaints)
after that I mentioned again about the 10.6667% was charged in both categories, which I mentioned about 10 times in the chat prior, his response was “oh so your being charged that in BOTH categories now?”, as if I never told him 10 times prior. He then said something which made a bit more sense to me but I was still confused, and as I was typing he responded with “I’m glad we could finally come to a mutual resolution after 1 hour and 30 minutes in chat, then abruptly ended the chat on me just before I hit send.
As you can probably tell from what happened, this made me livid. I blame myself as I knew in the back of my mind after 20-30 mins I was going to get nowhere with this agent.
i just wish I could file a formal complaint against that agent, I almost changed my mind when he started being professional again, until he ended chat.
sorry for the long post again. Just had to get this off my chest and I will be attempting to send a letter down to eBay’s office in London with a formal complaint and screenshots of the trascripts from that agent and the agent who told me I was correct. I also put this here because all the years I’ve been onto live chats etc (and I’ve had some idiots) I’ve never come across one that started becoming that bitter even though they can’t comprehend simple English.
