postage labels

[si1ver10]

What happens if i generate 2 postage labels but only use 1 of them ?

[**peaseblossom**]

You can cancel one of them here:
https://www.ebay.co.uk/claims/simple-delivery/refund/seller

@si1ver10 

[si1ver10]

Thanks, but the form is not taking the 12 digit ID number, here is the error:

Refund Request Submitted

🟥It looks like there was an issue with the order ID provided. Please double-check the order ID and try again.

[**peaseblossom**]

If the labels were paid for by the buyer the unused one will automatically be refunded to the buyer in 30 days.

Otherwise contact ebay about it using callback on here:
https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid

[xyz307xyz]

Are they Simple Delivery labels?

[si1ver10]

yes     Simple Delivery 

[xyz307xyz]

pb's previous comments are correct in how it should work, and otherwise contact customer services.

[si1ver10 · Accepted solution]

ok ty ---------------