Seller News: August 2025
Get the latest updates for stronger protections and smoother selling.
Forum Posts
Royal Mail 2nd-Class Letter – what’s changing and what isn’t
Royal Mail now has Ofcom’s approval to deliver 2nd Class Letters on alternate weekdays and will remove Saturday deliveries. However, Royal Mail has not set a go-live date, meaning as it stands currently your delivery estimates and seller metrics will...
Refund label issues today?
Have tried everything but when I go to print my eBay / Royal Mail return label provided by a seller for damaged goods, I get two A4 pages the first is only a QR code and the second the usual packing slip. Same if I have the label sent as an email. No...
Click and collect question
I want to buy something via click & collect but long story short I have my mobile and email registered the problem is I’m locked out of email. I’ve tried changing the email but EBay won’t allow it My question is would I also receive the collection no...
Zambian based usernames
I’ve just wasted two auctions for an iPhone (one BIN, one standard auction), both of which were littered with action from usernames not based on UK. They were all in Zambia. Almost exclusively the offers to my Buy It Now and then the winning bid on t...
Resolved! postage labels
What happens if i generate 2 postage labels but only use 1 of them ?
How do I mark as dispatched
I’ve sold an item and sent myself without using a prepaid label. How do I mark as dispatched? I won’t receive my funds until I do this!
Resolved! How do I post something in a box larger than 46 x 46cm
I'm a private seller. I don't really sell on eBay much, but am looking to move some redundant items in the house on. For example, I have a chess board with brass chess pieces. It's not at all heavy, but the chess board is about 47cm x 47cm without pa...
Refund for scanned Royal Mail Label
Hi first time seller. I bought a padded envelope label (£2.70) to post my package but it was rejected at the post office due to the package being the wrong size, forcing me to buy a small parcel label (£4.05) at the post office. After trying to conta...
Seller refusing return - Misleading sizing, damaged product
I recently purchased an expensive t-shirt from a Korean seller on eBay, who is registered as a business seller. In the item description, the seller advises buyers to order one size up, explaining that the shirt is an “Asian XL,” which they claim is e...
EBay postage
please could anyone help me as I want to post some stair carpet 27 inches wide and 15 feet long , would anyone know what would be the cheapest way to do so. Thank you .. regards Steve.
Simple Delivery
So, I'm trying to list something for the first time since the introduction of the new payment and simple delivery rules came into effect. Having created a listing and chosen simple delivery (EVRI toggle button set to exclude) the recommended size/wei...
Resolved! Simple Delivery
Hi I don't have a printer or a moble phone can i opt out of Simple Delivery. Thank you.
VAT added to postage cost after listing ended
Why has VAT been added to the postage cost after the listing ended.Before I placed a bid the postage cost shown on the listing was £9. But after paying for the item the postage cost changed to £10.80 in my orders.The VAT amount shown in my orders is ...
EVRI stole items then repackaged order - how to claim?
Hi All, A buyer recently received their order from me - however the parcel had been repackaged with many items now missing from the order. Reading other posts from the community I now presume these items have been stolen. Does anyone know I go about ...
Royal Mail Stamps.
Hi All, Am I correct in saying that from 20th May I can no longer use my own new Royal Stamps specificallypurchased for use on Ebay.
RE; simple delivery
my first attempt at getting info across to fellow sellers with this prob (so far there is no 'simple' answer), so this has probably happened to many sellers already but now its happened to me twice within a week, what has happened is that when buyers...
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