I have been selling on Ebay for around 20 years now but in recent months I have found Royal Mail are breaking and crushing far more parcels. By all accounts parcels used to be placed in a spring loaded carrier then placed on a conveyor belt manually. Now the process is automated and the bags of parcels are tipped onto the conveyor belt. So If a heavy parcel is tipped on top of smaller or lighter parcels they are inevitably going to get crushed/smashed. Fair enough streamlining is more cost effective BUT Royal Mail have increased prices for their services &, as you can not insure anything other than tea towels!, they have no responsibility at all to offer a good, safe service.
It also amazes me how the buyers who do not sell on Ebay are the most critical of everything and anything. but that is a different gripe altogether.
