Seller Update: January 2025
We’re kicking off 2025 with some important enhancements and updates.
Weekly Chat with the eBay Community Team
Open every Wednesday from 2pm-3pm
Buyer Protection, Pokémon Day, VAT invoices & other launches landing this February
As we wave goodbye to January, I wanted to update you on exciting changes coming in February.
Community Mentor Programme
Experienced eBay sellers and buyers, helping other users with all things eBay.
Forum Posts
Seller protections for deliveries impacted by Storm Éowyn
Following on from our recent post on deliveries impacted by Storm Éowyn, we wanted to give you an update. To help reduce the impact on your business caused by the above weather events, eBay will automatically protect your performance on affected tran...
Simple Delivery - Royal Mail
Does anyone know if the incoming Simple Delivery will include Royal Mail as an option? I ask because eBay seems to be going down the Vinted route and Vinted doesn't allow RM. As a seller of antique and vintage glass and ceramics my experience of Evri...
simple delivery
hello every one I have read the new postage simple delivery for small private sellers like me and I am very concerned its going to be ebay who decides what courier they think I should use, and even more concerned the buyer will choose .this is hermes...
Where has the weight gone from listings
Hi Iv noticed that my listing no longer have weights on and now I'm having to input them manually on my royal mail account (which was linked and applied weight automatically). Is anyone else having this issue too?
Resolved! Pre paid return label. How to create one to send to buyer so they canreturn item
Hello all, I have been requested by a buyer that I send them a pre-paid return label before they will return the goods. I have tried to make sense of the Ebay process and even looked at the process suggested by a Google search but all I have achieved...
Click & Drop / GSP address issues
Royal Mail Click and Drop is not importing address details for GSP orders correctly. We are getting the address headed "Pitney Bowes Warehouse" followed by the usual GSP address. There is with no sign of the buyers name but more worryingly there is n...
Resolved! Issue With Royal Mail Tracked Service
I sold an item late on Friday night, I wanted to get the item to the buyer as quick as possible so arranged a Tracked 48 collection for Saturday morning. Yesterday the post postman came to collect it just before 9 - brilliant. 20 minutes later I came...
New Packlink system
It's gone from a really good helpful facility to an anonymous dead end in a week!When selecting "print a label" I used to get a page of Couriers with their prices, and the ability to enter weight and dimensions of the parcel and be able to choose the...
RM Postage increase in April
With the RM postal charge increase in April is there an easy way to update all my RM Tracked postal fees on all of my listings without having to edit each listing one at a time? Thanks in advance
Error Message trying to invoice combined postage
I am trying to send an invoice with combined postage - each time it say there is and error please try again later I have cleared browsing history , restarted laptop , tried from another device , edit global shipping , updated address and changed paym...
Royal Mail Rip Off Warning
I just want to let fellow eBay users know about my latest issue with Royal Mail. I posted an item worth £47.00 via Royal Mail 24 hour tracked large letter which cost me £3.50. It tells you when you buy the postage that you can claim up to £150.00 if ...
Am I only one cancelling orders due to wrong postage?
The new delivery system is really broken and causing a lot of issues, for me anyway. Today I had to cancel the 4th order in 3 weeks, because ebays simple delivery gives me the wrong label and theres no way of voiding or printing another. I have been ...
Postage Label not generating error - It was not possible to generate the label. Something is wrong.
When I click the "Get Postage Label" to generate a label or QR code the below red box error shows;"It was not possible to generate the label. Something is wrong. Please try again later."This is happening on each of the 3 items I have sold and it happ...
Postage costs
Hi, I am listing some small Auction items for £5.00, £6.00 per item and do not want to paythe Ebay Postage of £2.70 . I have been sending these items with 1st class post and nowthere does not seem to be a option to continue to do this. Has anybody go...
Resolved! Royal Mail 2nd Class large letter up to 250g
When buying this service from Royal mail directly it costs £1.90. When using ebay options it is £2.10 and there is no £1.90 option . As a new seller at this time of change on ebay i am doubly confused - Is the extra a profit for ebay as the reseller ...
Ebay prices for Royal Mail are WRONG
I have selected posting of small items via Royal Mail based the option ebay offer (based in supplying the correct size and weight) and multiple Royal Mail post offices are rejecting them as 'UNDERPAID'. For other items they did accept, Royal Mail sen...
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