Pack-link says I’ve underpaid every label

[m4nks]

Looking at my eBay payments account there is a string of pack-link under-payment charges.

I am pretty sure I paid what was due.

I have tried to remove the payment method but cannot do so without adding another.

Google suggests Pack-link does this routinely.

What is the solution? I haven't the energy to go through every £2.94 payment to challenge it.

[bluebasil9]

They have done the same to me today 

[m4nks]

Cash grab on the part of Pack Link?

[technthread]

Do you weigh everything you post out? It only has to be 1g over.

It can be a mistake on their part so not saying you are wrong but I use them a lot, it happens but it is very rare. 

There are a few of your sales where I could see it happening, the briefcase, the denims and the pairs of boots. If it was one of those and I hadn't weighed the parcel I'd let it ride. If it was something clearly not over like a tie, I'd dispute it. 

[technthread]

£2.94 is evri up to 1kg. Just in case this applies to you, they have confused people by making reference to a 15kg limit but it isn't relevant on that postage price. 

[twfan11]

Stop using packlink and go direct to the carrier.  

[tiziana00]

IT IS TIME TO TAKE ACTION

Don’t just be a victim

Looking at various forums, it is obvious that thousands and thousands of people complain of being defrauded this way. A few pounds here and there, it is not big deal for an individual, but when you add it all up we are talking millions. I just spoke to an Ebay representative and EBay is not willing to do anything about this.

In fact Ebay will now take money directly from your bank account, even if you have disabled Packlink in  PayPal as an authorised payee.

Take action

Please report this to Trading Standards, plus, file an online report with the Police via Action Fraud.

[mini-3111]

I've had this three times now. I had to pay the first time because I had no "evidence" to dispute it.

Since then, I take a photo of all my parcels when they are ready for dispatch with label on while it is sat on the scales so parcel and weight clearly visible.

Challenged and won two further "scam charges" since.

Most recently, they tried to claim a 200g parcel was 1.4kg. Sent photos and they voided it. They make mistakes!!

Packlink doesn't care - didn't even apologise.