Evri Tracking Not Updating = No Payments

[tigger462]

Here we go again. Evri tracking not updating so delivered items are not showing as such, and thus no payment for me.

Sort it out ebay! It was supposed to be easier to contact aswell but it's impossible to speak to a human!

[tressygirl]

Courier's  tracking is sometimes not in sync with eBay's tracking, and the latter is the most important for releasing a faster payout,  that is,  2 days after the delivery date.

If you have found your tracking has not updated,  therefore holding back your payout,  contact eBay Customer Services, provide the tracking showing delivery, ask if they can kindly release your payout now as 48 hours have passed the delivery date.

This is the easiest and quickest way to contact eBay Customer Services, for a Call Back option.

 https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid

Lines open between 8 a.m. to 10 p.m. on weekdays.

9 a.m. to 6 p.m. on weekends.

I recommend contacting CS very first thing in the morning, when the lines first open,  as there's more chance of Dublin answering.  Contact out of those hours and you will receive an automated chat.

@tigger462 

[tigger462]

I shall try in the morning - thank you, it's just so flipping frustrating now we rely on delivery tracking to be paid and shouldn't have to faff to get it.

This is such a regular issue and had been prior to these ridiculous new rules so ebay need to look into it properly as I suspect I'm not the only one!