Seller News: November 2025
Get the latest news to help empower your business.
Forum Posts
Is there anyone to speak to at Evri Customer Service?
Has anyone spoken to anyone at Evri recently?. Have a parcel that hasnt updated in a week and its impossible to speak to anyone when you use their automated phone service.
eBay Buyer Protection & Simple Postage System
I have frequent conversations with eBay customer service about buyer protection which add unnecessary costs onto private sellers. I actually question of this is legal. It has shades of the PPI banks forced on customers some years ago. Surely, if buye...
Postage Label not generating error - It was not possible to generate the label. Something is wrong.
When I click the "Get Postage Label" to generate a label or QR code the below red box error shows;"It was not possible to generate the label. Something is wrong. Please try again later."This is happening on each of the 3 items I have sold and it happ...
EVRI returning parcels, rather than delivering them to the buyer
Has anyone else had the problem where EVRI return the parcel to you the seller, rather than delivering it to the customer.This happened to me today, so what I did was I slapped a copy of the original label on the parcel - over the top of their return...
I Received £2.94 for a Simple Delivery Postage Label - But It Cost Me £3.01 To Buy!
Why am I subsidising this buyer? I selected Simple Delivery. The buyer paid eBay £2.94 for postage which is what I received. But when I went to purchase the label through eBay via Simple Delivery it cost me £3.01 and there didn't seem to be any way t...
Another DHL collection issue... help needed
Hi, for some backstory i sold a guitar and it was booked in with DHL to collect it from my house. Well they never showed up, i took the day off work and sat in the front room all day and have a video doorbell and a dog that lets you know when the win...
Complaints about Evri, please stop using them, they may be cheap but they don't deliver
There are highs and lows for many delivery companies. Sometimes, we, as a business find one is ok for a period and then we have to move to another. Staff seems to be the key, rather unsurprisingly but we keep our options open and on many days use mul...
postage costs
i'v been on ebay for 20 years, but still having problems with post, last week i placed a bed warmer 88cm on ebay and found i had to send it bulk post £12.97, but some how poeple are sending them at 107cm for £4.6. i now whant to put a picture on but ...
Simple delivery
Posting large item for first time and used delivery as recommended. Took to shop for evri collection and they refused. Never had this problem before. Please help
Simple Delivery free express delivery
Why is there no option for seller to offer free express delivery?I always used to offer free Royal Mail tracked 24 but only free option available now is RM tracked 48 which is a sort of "get there hopefully in 3 days"- with useless tracking which I d...
Ebay changing listings from 'free post' to a postage charge to buyer without my permission.
Today I noticed my buy it now listings with 'free postage' has been changed to buyer paying when I had already included postage in the buy now price. Ebay had added postage rates which I do not agree with. I tried to revise the listings but will not ...
Bladed items new restrictions...
Just need to ask if there are things being put in place to accommodate the changes? The message I got was currently only UPS provides this service and I cannot use UPS. This would mean essentially the main part of my sales will be wiped out meaning I...
Resolved! Item not scanned
I've had a buyer contact me as an item has not arrived. Looking at the tracking, it looks as if I've not posted as it has not been scanned.I am aware that sometimes items are not scanned until delivery, however, this item really should have arrived b...
Simple Delivery is charging Small Parcel instead of Large Letter.
I sold something (a couple of cards) and listed it as Large Letter. It sold and I've just seen that Simple Delivery is charging me £3.50 for Small Parcel when the buyer has paid £1.70 for Large Letter. I can't work out how to change the postage after...
Combining postage for multiple items sold
I've had an enquiry from a customer for 3 items and understandably they don't want to pay 3x postage. Before Simple Delivery took over, I could have deleted the postage costs from 2 of the items and just charged postage for 1 and sent them all togeth...
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