02-04-2025 1:21 PM
In the Simple Delivery FAQ I see no mention of combining postage when selling several items to the same buyer.
Is that now gone ?!
If so it will have a HUGE impact on many sellers of low value items.
As a buyer I also always check sellers other items after I win an auction, to take advantage of combined postage. If it’s gone I won’t have any incentive to do that
06-04-2025 8:13 PM
@flowerpower37-uk wrote:Hi
combined shipping is still there when a customer buys more than one item - it is really difficult to understand and find but i did it yesterday - if you select the items for the combined shipping and near the top right of the screen there is a small button combine shipping - it's there you just have to search - nothing now is simple and straighforward with this new 'SIMPLE DELIVERY'
Does that then automatically send a combined invoice to the buyer with the price determined by eBay?
06-04-2025 8:22 PM
All I get there is the same message in a blue warning bar:
'Invoices cannot be sent for items where eBay manages all or part of the postage. These items are excluded from this invoice'
This then means that any items 'won' (in auction) are excluded from the invoice, in some cases, no items show at all because they're all Simple Delivery items.
06-04-2025 8:25 PM
All I get there is the same message in a blue warning bar:
'Invoices cannot be sent for items where eBay manages all or part of the postage. These items are excluded from this invoice'
This then means that any items 'won' (in auction) are excluded from the invoice, in some cases, no items show at all because they're all Simple Delivery items.
06-04-2025 8:40 PM
06-04-2025 8:41 PM
06-04-2025 8:48 PM
Jesus wept
thats bad
17-05-2025 4:48 PM
As of today (17/5/25) eBay has automatically combined 2 items I listed with simple postage. I had no say in the matter and have never offered combined postage. The problem is that they have combined two large packages which cannot be sent together and I am now out of pocket as I need to send 2 parcels but have one postage payment. eBay staff are as thick as mince.
17-05-2025 4:51 PM
18-05-2025 9:16 AM
I have the opposite problem, which is equally frustrating. My (auction) items, when packaged, come in at just over 100g (most of that is protective packaging rather than the item itself). This puts the postage rate at £2.74 which is for a package of weight/dimensions 100g-1kg. This is absolutely fine for ONE item, and the customer pays for, and I duly receive, a label for a package up to 1kg.
However, what Ebay's A.I. cannot compute, and only human (i.e. seller) intervention would be able to ascertain is, that if a bidder wins say 12 items, ALL of those would still fit into the same package, and STILL be within the 100g-1kg size/weight limit. Instead the A.I. simply calculates that 12 items = up to 12kg in size/weight, and charges the poor winning bidder accordingly. I'm then sent a postage label for a package weighing up to 12kg!
The buyers are unhappy because they're forced to pay excess postage for a package that should only cost £2.74 (and WOULD only cost them that if I, as a seller, was able to invoice them for actual costs of postage as I've been able to do in the past). Many buyers still don't realise or accept that the postage that they pay no longer gets sent on to the seller, but is calculated by, and retained by Ebay themselves, and that just makes me appear like a greedy seller who's over-charging customers for their postage!
Taking away the ability for a human being to calculate/weigh/charge postage accordingly is bad for both sellers and buyers. I cannot understand why Ebay won't take this issue on board and revert to the option of allowing sellers to 'combine postages' and edit the postage charges for their buyers.
18-05-2025 9:24 AM
I think we are all feeling the pain of poorly thought out and poorly executed changes by eBay. I can see it now, eBay HQ, a bunch of kids straight out of school, sitting in a room with chai lattes, none with any actual experience, all slapping each other on the back, congratulating each other for their clever ideas and heading out to implement the code. When people like us moan, it’s because we’re dinosaurs who can’t adapt to their radical thinking when in truth, it’s because they are *bleep* at their jobs.