Dear Sellers,
The Communication Workers Union (CWU) at Royal Mail and Parcelforce has called on its members who collect, sort and deliver parcels and mail to take strike action on Friday 30th September and Saturday 1st October 2022.
Find out more about the industrial action here.
eBay will automatically protect your performance between Monday 26th September and Monday 10th October, for:
- Your late delivery rate, which will be removed for transactions with estimated delivery dates between the above dates
- Your “item not received” count in Service Metrics dashboard will be automatically removed. We will also remove any negative and neutral feedback relating to or arising from late or non delivery during this period.
Please note: You may see late deliveries due to this on your seller dashboard, but they will be automatically removed within approximately 7 days. The same will apply to negative/neutral feedback. You do not need to contact Customer Support.
There will be no expectation of deliveries on the days of strike action and the days will be excluded from the calculation of estimated delivery dates.
To try and minimise disruptions for you and your buyers:
- If you already use other carriers, it is advisable to use them to send your items during this time & contact them in advance to update your forecast volumes. Please also ensure you use the carrier you specified on the listing.
- If you currently only use Royal Mail to send your items, then you may want to consider switching to an alternative courier during the strike period - you can access services from Evri, UPS, DPD, DHL & InPost through the eBay platform via our partner Packlink.
- If you buy and print your Royal Mail labels on eBay, you can easily switch to send with Evri, UPS, DPD and DHL on eBay delivery powered by Packlink.
- Special Offer: For a limited time, Evri and UPS collections are being offered at no additional charge when purchasing postage labels through eBay delivery by Packlink. Read more
- If you buy your delivery labels elsewhere, remember to upload tracking numbers to your transactions to allow your buyers to see where their items are. By doing this you’ll also be better protected in the event of delays.
Read more information for buyers and sellers here.
As always, thank you for selling on eBay.
Your eBay Team
