Your February 2024 Seller Update
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Forum Posts
Buyer has paid royal mail £5 because I didn't pay correct postage - but I'm 100% sure I did . . . .
Hi Pretty much as the subject really. I got a message from the buyer saying he has had to pay Royal Mail £5 to get the package delivered. They claim I did not pay the correct postage but I'm as sure as I can be that I did pay correctly. Now the buyer...
post by date
I recently noticed that the eBay postage label on one of my recent orders had a date to post it by. The date is after the EDD and long after the seller's claimed 1 day dispatch. The item arrived a few days after the EDD but before the post by. What i...
Packlink
I need to complain regards packlink If we get a complaint we deal withit straight away. Why does it take packlink 30 days to sort out a refund and then get th emonies wrong and then send you an email to say its not packed correctly - when we all know...
Something went wrong and we were not able to generate the label.
Hi, I'm trying to purchase a label and keep getting this error. It does sometimes suggest that the address may be wrong but I've checked with the buyer and it is correct. It charges me but then later cancels so nothing is actually taken from my accou...
Request shipping combine
Hi all, recently i ordered 3 different items from a seller,tried messaging several times for a combined shipping and even several times did the request combine shipping but the seller never responds. i cant pay for 3 items individual because its ridi...
Resolved! Bought an item from UK seller, out of stock, now charged import tax
I bought an item from a UK seller, for a product shown as in stock with quick delivery. Once purchased I have been told by the seller the item is out of stock and will be ordered by the warehouse. I have then received tracking details and the item is...
Most reliable couriers within UK and International? Evri failed, so did Royal Mail
Hi there,It's getting more and more difficult to find ways to dispatch items here on eBay; mostly because they seem to presure sellers to use tracked methods or else they keep the funds on hold for 10days (at least in my case) and I can't afford that...
Packlink UPS measurement dispute 5cm over
I sent an item choosing Packlink’s UPS option which was delivered safely to the buyer.Prior to sending I checked it was within their relevant limits for each side and their overall 235cm calculated max size limit.Yesterday, six weeks later, I receive...
Resolved! Buyer received a different parcel
Hello. I sold my new Converse trainers on eBay but the buyer received a different item (parking sensors) in different packaging. It looks like my label was taken off from my parcel and placed on a different person's parcel and delivered to the buyer....
Royal mail International Standard Customs Form
Hi is there way not to print the Customs Form that comes with this...? For Royal mail International Standard
"Density issues" causing returned international Royal Mail parcels.
20+ years experience shipping to all parts of the world. I've just had 3 international parcels returned from Royal Mail due to "density" issues even though they are packed and contain the same product as they have for the last 20 years with never an ...
Ebay vs royal mail tracking
A buyer has just messaged saying an item is showing as delivered but they havent had it. I have checked the tracking on ebay and it has updates all the way up until Sunday but then it jumps back 2 days and says "Delivered on friday" If i go on the ro...
Bulk Shipping Tool - why only Royal Mail?
I understand eBay are looking to retire the truly awful Packlink service, which can only be good news, so hopefully this issue may resolve itself. However, given the recent introduction of other courier services directly from the eBay order page, I f...
No option for 'Tracked 48 + Signature', only 'Tracked 48' - a buyer has complained.
I sell quite high value items and I can't just have them left on doorsteps or behind wheelie bins, so I use the 'Tracked 48 + Signature' service. Unfortunately there's no clear way to show that on the Postage details on listings, so buyers are buying...
Please someone help with this return
Hello, I'm a veteran eBay user yet I have never encountered this problem before. I bought an item from a seller which prides itself of selling from the UK. The hardware item doesn't fit/work for my needs (also the case is cracked but never mind!) so ...
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