Permanently suspended - funds on hold

[sleeker.f8]

My account has been suspended, with all products delivered, yet all of my funds are on hold (around £500) 

I spoke to eBay, and I was told I'd have to wait '170 days or more' to receive my funds. Has anyone else experienced this? Did you get your funds eventually? And does anyone have any advice on how to tackle this situation?

Thank you in advance 

[brodyboy1]

Asked many times but would never tell me but then one day released the
funds

[candlemakersltd]

EBay , has told me I am not getting my money back . So they are trying to keep £1,000 of my money … which cart be right . Surely ! Has anyone experienced this ?

Sent using the mobile mail app

[tressygirl]

We don't have access to your account or messages so cannot see why there is a hold on your payout.  You have not though received a Permanent restriction as you have current items for sale.

Have you returned to selling after a bit of a break?  Looks like a big gap between the last few feedbacks and you have sold some high priced items.  eBay may be looking for you to add a tracking number to show their delivery,  then your payouts should be released sooner.

High priced items being sold on a dormant account is a red flag to eBay,  could be signs of a hacked account, so for a security measure a hold is placed on the money until that tracking shows delivery, showing the real owner has returned to sell on the account.

One more thing,  have you registered for eBay's Managed Payments correctly?  All sellers need to do this to receive payouts from sales.

See here:

You need to provide eBay with details of a bank account and have this account verified.  The usual method here, is for eBay to send 2 micro deposits into that nominated bank account for you to receive,  and confirm to eBay.

Once this is completed,  you will be able to list items for sale,  and receive payouts from those sales.

This will show you how to register for eBay's Managed Payments.

https://www.ebay.co.uk/help/help/selling/getting-paid/introducing-managed-payments-ebay?id=4795

@candlemakersltd 

[candlemakersltd]

I assure you I have been paid out previously. They told me to wait 170 days .. but when 180 days been and gone I rang , and was told they are not giving it me back … so eBay has stole £1,000 off me .. which should be illegal.. the staff spoke to me discussing and because I questioned it , all 3 customer services told me I was not getting it back and rudely put the phone down … it was not a disconnection as 3 separate customer service staff did the same

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[vintique*violet]

Have CS told you why they are holding on to your funds and why you are not getting your funds back? @candlemakersltd 

[candlemakersltd]

Apparently because they cannot verify me after having paid in my bank account.. before , and 200 days ago. But now apparently they are not giving it me back . I have said I can verify my bank again but refused to send me the email to confirm .. con artists

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[vintique*violet]

What do they want for verification? @candlemakersltd 

You are a registered business here on eBay, and understandably  would have already gone through all the checks and balances previously, and as you say you have been paid without an issue since trading, so why now? 

Have you had any previous issues with eBay on a different matter? 

Sorry for the questions, just trying to make sense of it all... I remember years back when Paypal did this to many sellers ( particularly business) there are a lot of videos on YT about it from people whereby it ruined their business. 

You still have items listed - I would be concerned that if you sold these your funds would be on hold too until their " verification" requests are completed. 

I really do feel that this is a violation and cannot see how it can be legal to do so especially as you are registered as a business. 

Perhaps there is others here ( particularly business sellers) who could shed some light on the matter? 

[sleeker.f8 · Accepted solution]

Update: I received my money a week ago. I waited a year, but I got it in the end

[vintique*violet]

What was the reason that they held it for a year?

The business seller here has been told they will not ever receive their funds? 

I just cannot see how that is lawful?

I would be taking it further. 

Edit to add.. why would your funds being released after a year be a solution? I find it preposterous for eBay even to consider holding peoples funds indefinitely particularly a business! 

[candlemakersltd]

Clearly they just steal money , it never made sense why they suspended me in the first place

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[vintique*violet]

I would take it further and get legal advice/ representation for your funds, if you have done nothing wrong and as you are a business they are impeding your livelihood. 

[papso22]

Why have you carried on selling if ebay are not releasing your funds?

[dannyb4me_2]

The account was attached to my phone that was seized by the police for
something unrelated (section 127 communications act for sharing a joke on
FB "what's 4 dived by 2) It's all still on Facebook.

They've had my phone for 14 months.
Ebay permanently deleted my account around November 2023 (ish)
All for opening a new account when my other was suspended which I had no
idea you couldn't do.
They let me sell many items withholding payment until 23rd of November.
The day I was supposed to get my payment they did this disgusting action.

I was having many personal issues (lost my children, lost my house, all in
the space of a month and much more. I couldn't afford to ship items at
that time but managed to get the items rolling.
I was eating rice and flour for months literally starving, selling my
belongings to cash converter for shipping money and food.

After 8 years.
Over 2400 positive feedbacks.
100% from day one.
Always taking a loss to keep everything moving forward.
Always honest 💯
Sending free gifts.
Always refunding... many times items arrive and I let them keep.

I begged Ebay to help me and that their computer was completely bindng my
hands, getting me negative feedback causing a vicious cycle that I was
trapped in with over £1400 withheld...
I had over 30 decent items wrapped ready to go. Bars of silver 1 troy oz,
100g, 200g, pokemon moon series 36 pack sealed sold for £280... an amazing
60s blender mint in the box £250, sold, packaged ready to go, all ready to
go.
Ebay destroyed me and I really had some heartbreaking plans for my future.

Now the ombudsman can't help because I don't have the device. Even though
I've showed every sale, date, time, postage cost the full receipts for
every sale.

I've given up with it.

I make youtube videos, now. So keep an eye out, Ebay.
I have hundreds of emails with me literally begging for my life in tears
and you always returned to the start... completely brushing me off.
I live in the light and will expose this.

If you don't believe this story or think I'm after something... look in the
mirror.
Life's hard enough, and i dont deal with BS.
This long comment may help another.

My YOUTUBE channel is @publicopstv

Stay blessed people.

I love my life, now ❤️

[sheffieldsvintage]

So ebay have stolen your funds? How ridiculous.....

[candlemakersltd]

Well , they have said over £1000 . I am not getting back !! So ?? What would you think , the obvious

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[sheffieldsvintage]

Well I see you have some items for sale so looks like Ebay welcomed you back! Good luck.  Did they pay you the money owed or not?

[candlemakersltd]

No they have t paid me my money , and told me they have no intention to

Sent using the mobile mail app

[gigafinds]

Hi, If you’ve not received your Funds 
then why you’s still selling on eBay.?

And also Have you tried to take help From fianancial Ombudsman i am 100% sure they can help you in this.

I am also affraid as i am seeing your case because my account was also Suspended before 50 days and i have over £12,000 in my account and eBay Hold the money i don’t know what to do but hoping for the best many of the Sellers there saying that Ebay can release the funds in 90 days after the first sale

i am fully hopefull That i will also receive the funds on 90th day

but if i never receive my funds then i will Take help from Fianancial Ombudsman to resolve this case

because i see many of the seller have got the money back with the help of fianancial ombudsman and the fantastic thing is it’s totally free!

Can you please let me know are you a Uk business seller or a US business seller?

[n-azarene]

Hello,

Have you managed to receive your funds as of yet. I have recently just been dealt with a permanent suspension on baseless grounds and am also looking to see when i will receive my £7,000 pounds...

[shaani2009]

Hi yes i got them and i know exactly how it works. Ebay customer service wont tell you this but this is the truth. They only released funds for bann seller 4x a year. This is always the first tuesday of Jan, Apr, July and Oct. But you have to wait for 2 months before they can be released. So for you to receive your funds on the 1st tuesday of july, you would've had to got the suspension before the 31st April, which im guessing you didnt. So you will receive it all at one go on the first tuesday of october unfortunately. I got bann 6th Jan and received the money on Apr 1st. It will happen automatically and you will get an email a few days before saying something like you will be getting your funds. Then on the day you will get the normal payout email once it lands in your bank account. You will 100% get your money, dont worry. I had ebay customer service agents saying to me i will never get it, but they lie. Between my 3 accounts, I had £10500 and i got every penny eventually. Hope this helps