Payment on hold

[g7usq]

Payment pending

Not happy with "Payment Pending" system. I have a 100% positive feedback record and I'm having to wait  for funds to clear.  This is for one of the two items i sent out to the same buyer . i have asked him has he received both and he said yes in the same box. yet i only been paid for one item only . Yo just cant get it over to the stupid robot chat thing keeps going round over the same thing . i was going to put more items on the site but will not until resoveld 

[kat@ebay]

Hi @g7usq ,

Thank you for your post.

If this was two separate orders for the same buyer with different tracking details then its likely one has been confirmed as delivered which released the funds and the other is waiting on delivery confirmation.

If you have the item numbers for both orders I can check?

Thank you,

Kat

[g7usq]

Hi thereI only used one label  to post both  items.  Originally  buyer has said he got them both.  Items  no are 127112018922 and 127112013378. Both  items  were bought by same buyer.   I have found the information book  so now used the other post  label  to send  information  on the items  today.  I can send you a copy  of the email  from buyer  saying  he received  both . Thanking you  g7usq.  Sent from my Galaxy

[kat@ebay]

Hi @g7usq ,

Thank you. From checking the item details the second order where the funds are still pending does have a different tracking number attached to it. Even though you sent both items in the same package the system can't pick that up as it see's a different tracking number for the second one. 

We can't take any personal details here on the boards as they are public so it would be best to reach out to customer support through here

They can review manually for a release of funds and check that message between you and the buyer to show he got both items.

Thank you,

Kat